554 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
Shaktal says

Hello all,

I while ago I submitted a presentation template, it took 4 days to be reviewed, and then rejected with the reason that it was not fully editible in PowerPoint and therefore could not be sold as a Presentation Template.

I rapidly fixed this and resubmitted it the same day that it was rejected, however, I have now been waiting 7 days for it to be reviewed (the last 3 days have been 1st out of 1st on graphicriver).

I was wondering if each category has it’s own reviewer, and that was why other items got reviewed when the presentations took a very long time. :)

Thank you!
Thomas

529 posts
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users
+3 more
AmandaHackwith says

Reviewers are not assigned specific queues. Generally, our team tries to review the oldest files first. However, right now we do not have the ability to proof across all categories in a chronological order—I am working to get this feature again soon for the equitable treatment of all files. :) Our reviewers are always instructed to pick the category with the oldest existing files first, because our goal is to always review files in the order they come in. (We are able to see that, say, Presentation Temlates has queued files that are X days old.) We always try to get files reviewed in 7 days or less barring special circumstances, so if your file ages past 7 days, feel free to shoot a note to Envato Support and I’ll look into it!

554 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
Shaktal says

Thanks Amanda!

I doubt that sending a note to support will be necessary, I don’t mind waiting, I understand that some files may take more precedence etc. And especially since there were 200+ files for long time needing to be reviewed, the 4 presentations in the queue may have taken less priority. :)

Thanks for the prompt reply!
Thomas

115 posts
  • Argentina
  • Author had a Free File of the Month
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 5 000 and 10 000 dollars
  • Bought between 1 and 9 items
  • Referred between 200 and 499 users
Royks says
Reviewers are not assigned specific queues. Generally, our team tries to review the oldest files first. However, right now we do not have the ability to proof across all categories in a chronological order—I am working to get this feature again soon for the equitable treatment of all files. :) Our reviewers are always instructed to pick the category with the oldest existing files first, because our goal is to always review files in the order they come in. (We are able to see that, say, Presentation Temlates has queued files that are X days old.) We always try to get files reviewed in 7 days or less barring special circumstances, so if your file ages past 7 days, feel free to shoot a note to Envato Support and I’ll look into it!

Wiked Template With Footer
3rd out of 4 in Presentation Templates.
3rd out of 89 on GraphicRiver. 7 days ago | Delete?

by
by
by
by
by
by