37 posts
  • Has been part of the Envato Community for over 7 years
  • Located in Canada
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
bahij says

Hey Bahij, sorry to hear about your loss, I hope you and your family are okay. Your best option is to create a support ticket and they will do what they can to help you. However, OrganicBeeMedia is correct, we can’t keep files on our servers once they have been removed. I hope this helps and good luck with everything.

Thanks carmen, in that case i will create a ticket but what is the best way to find if the author still has an account with envato and i can start sending them a message to begin with to see if they can help in any way and then i will create a ticket with support to see if there will be any luck in any way if i cant contact the authors

regards

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+11 more
ThomGeskin says

what is the best way to find if the author still has an account with envato and i can start sending them a message to begin with to see if they can help in any way

Hi bahij, sorry to hear about what happened. The fastest/easiest way to find the author’s name, is through your Downloads page.

Although you will not be able to download the removed item, you still have the option to download the Licence Certificate. Just open the .txt file and you should easily spot the author’s name.

- Wait, you can just mouse over the item thumbnail image and it will also show the author’s name. Much easier.

Once you have the author’s name, just go to their profile, http://themeforest.net/user/author-name and use the contact form. Good luck.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by