5 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
renatojsilva says

Hello I bought a $ 100 deposit and the amount not credited to my account. Does any problem happened? Thank you.

279 posts
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
PrimaThemes says

It can be an issue between the payment gateway and Envato system. You can contact Envato Support http://support.envato.com/ and explain your issue.

5 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
renatojsilva says

I have done, but not yet heard back. thank you!

279 posts
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
PrimaThemes says

You can try to post your support Ticket ID here. Sometimes you will get faster answer.

5 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
renatojsilva says

where can I find this ID? Generated the ticket. But I have not noted.

5 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
renatojsilva says

My Ticket ID: #DWB-606-67680

149 posts
  • Sold between 5 000 and 10 000 dollars
  • Most Wanted Bounty Winner
  • Referred between 1 and 9 users
  • Has been a member for 1-2 years
  • Exclusive Author
  • Bought between 10 and 49 items
h2theme says

My Ticket ID: #DWB-606-67680
It is flagged for envato.Do not worry.
5 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
renatojsilva says

I did not understand.

3980 posts Community Team
  • Attended a Community Meetup
  • Community Ambassador
  • Envato Staff
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Brazil
  • Grew a moustache for the Envato Movember competition
+5 more
Dzinc Staff says

Hi renato, the support ticket has just been replied to, please check your inbox! If you need any further assistance, support staff will be glad to assist. Thanks and good luck.

by
by
by
by
by
by