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    Has been part of the Envato Community for over 2 years Has collected 10+ items on Envato Market
renatojsilva says

Hello I bought a $ 100 deposit and the amount not credited to my account. Does any problem happened? Thank you.

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    Has referred 10+ members Has sold $40,000+ on Envato Market Has collected 10+ items on Envato Market Sells items exclusively on Envato Market
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PrimaThemes says

It can be an issue between the payment gateway and Envato system. You can contact Envato Support http://support.envato.com/ and explain your issue.

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    Has been part of the Envato Community for over 2 years Has collected 10+ items on Envato Market
renatojsilva says

I have done, but not yet heard back. thank you!

280 posts
    Has referred 10+ members Has sold $40,000+ on Envato Market Has collected 10+ items on Envato Market Sells items exclusively on Envato Market
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PrimaThemes says

You can try to post your support Ticket ID here. Sometimes you will get faster answer.

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    Has been part of the Envato Community for over 2 years Has collected 10+ items on Envato Market
renatojsilva says

where can I find this ID? Generated the ticket. But I have not noted.

5 posts
    Has been part of the Envato Community for over 2 years Has collected 10+ items on Envato Market
renatojsilva says

My Ticket ID: #DWB-606-67680

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h2theme says

My Ticket ID: #DWB-606-67680
It is flagged for envato.Do not worry.
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    Has been part of the Envato Community for over 2 years Has collected 10+ items on Envato Market
renatojsilva says

I did not understand.

4377 posts
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Dzinc says

Hi renato, the support ticket has just been replied to, please check your inbox! If you need any further assistance, support staff will be glad to assist. Thanks and good luck.

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