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renatojsilva says

Hello I bought a $ 100 deposit and the amount not credited to my account. Does any problem happened? Thank you.

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PrimaThemes says

It can be an issue between the payment gateway and Envato system. You can contact Envato Support http://support.envato.com/ and explain your issue.

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renatojsilva says

I have done, but not yet heard back. thank you!

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PrimaThemes says

You can try to post your support Ticket ID here. Sometimes you will get faster answer.

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renatojsilva says

where can I find this ID? Generated the ticket. But I have not noted.

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renatojsilva says

My Ticket ID: #DWB-606-67680

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h2theme says

My Ticket ID: #DWB-606-67680
It is flagged for envato.Do not worry.
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renatojsilva says

I did not understand.

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Dzinc says

Hi renato, the support ticket has just been replied to, please check your inbox! If you need any further assistance, support staff will be glad to assist. Thanks and good luck.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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