5 posts
  • 3 Years of Membership
  • Collector Level 2
renatojsilva
says

Hello I bought a $ 100 deposit and the amount not credited to my account. Does any problem happened? Thank you.

280 posts
  • Affiliate Level 2
  • Author Level 6
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  • Exclusive Author
+1 more
PrimaThemes
says

It can be an issue between the payment gateway and Envato system. You can contact Envato Support http://support.envato.com/ and explain your issue.

5 posts
  • 3 Years of Membership
  • Collector Level 2
renatojsilva
says

I have done, but not yet heard back. thank you!

280 posts
  • Affiliate Level 2
  • Author Level 6
  • Collector Level 2
  • Exclusive Author
+1 more
PrimaThemes
says

You can try to post your support Ticket ID here. Sometimes you will get faster answer.

5 posts
  • 3 Years of Membership
  • Collector Level 2
renatojsilva
says

where can I find this ID? Generated the ticket. But I have not noted.

5 posts
  • 3 Years of Membership
  • Collector Level 2
renatojsilva
says

My Ticket ID: #DWB-606-67680

253 posts
  • Trendsetter
  • Author Level 5
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  • Collector Level 2
+3 more
h2theme
says

My Ticket ID: #DWB-606-67680
It is flagged for envato.Do not worry.
5 posts
  • 3 Years of Membership
  • Collector Level 2
renatojsilva
says

I did not understand.

4379 posts
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+7 more
Dzinc
says

Hi renato, the support ticket has just been replied to, please check your inbox! If you need any further assistance, support staff will be glad to assist. Thanks and good luck.

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