Making sure buyers know what they are buying

I’m just wondering if it would be a good idea if there was something in each category explaining what it is, for example Wordpress is NOT html templates.

I’ve had users sending me messages saying that there is a major problem with my templates, they’ve put a HTML template in the wp-content/themes in Wordpress and expect it to work, when I try to explain it to them they’re puzzled as to what I mean.

I’ve also seen people buying PSD templates and then saying that there aren’t any HTML files.

Does anybody else see this?

This has happened to me a few times also. It’s pretty rare at the moment but it has happened. I think it’s just a problem of buyers not knowing anything about what they’re buying or what they need to accomplish their goal.

+1 and agree with the rest of comment.

Happened to me once. I’m surprised because the name of my templates/themes always have the type next to it (for example – Quinta WordPress Theme, Executivo Admin Skin, etc.). Aside from that, the thumbnail also has a small label if it is Wordpress or HTML .

Chalk it up to Natural Selection. If people are too dumb to realize what section they are in, their loss imo.

Chalk it up to Natural Selection. If people are too dumb to realize what section they are in, their loss imo.

I agree with this statement!

Chalk it up to Natural Selection. If people are too dumb to realize what section they are in, their loss imo.

I don’t believe that’s the right attitude to have, especially if you want customers to be happy and come back for more. Of course people should realize what they’re buying, but the fact is that the average consumer is not savvy to all the ins and outs. Otherwise they would be making these templates/themes themselves and wouldn’t need to come to a marketplace.

Perhaps Envato can do more to alleviate this problem. Category descriptions for instance would probably do a lot to inform the customer of what he/she is buying. Authors could also do their part by be more explicit in their descriptions of exactly what is included and what sort of functionality can be expected.

I don’t believe that’s the right attitude to have, especially if you want customers to be happy and come back for more

I totaly agree with that.