2 posts
kevin300z says

I paid for a template, $20 added to this account with paypal. Paid $13 for a template. My account does not show $7 in my account here. My account does not show that I made a purchase. No history of my purchase… I did get to download the template. Template did not have a style.css file Template is a wordpress template. Spoke to the author and he has not sent me the style.css file just keeps saying it should have been in the download.

HELP!

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tommusrhodus says

If it was $13 then it definitely was not a WordPress Theme.

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Protest says

. Edited nevermind

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AndrVlad says

For payment/balance issue it’s better to contact support http://support.envato.com/

Best regards, Andrey

2 posts
kevin300z says

I did, twice, automated response and thats as far as it went.

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organicbee says

I did, twice, automated response and thats as far as it went.

Are you sure you’re logged into the proper account? ( it’s now showing a buyers badge )

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contrastblack Envato team says

Support has responded to your ticket. Please be so kind as to provide the necessary information by replying to the respective email.

Thanks.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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