2 posts
  • Has been part of the Envato Community for over 1 year
kevin300z
says

I paid for a template, $20 added to this account with paypal. Paid $13 for a template. My account does not show $7 in my account here. My account does not show that I made a purchase. No history of my purchase… I did get to download the template. Template did not have a style.css file Template is a wordpress template. Spoke to the author and he has not sent me the style.css file just keeps saying it should have been in the download.

HELP!

1700 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

If it was $13 then it definitely was not a WordPress Theme.

453 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+5 more
Protest
says

. Edited nevermind

1605 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Made it to the Authors' Hall of Fame
+6 more
AndrVlad
says

For payment/balance issue it’s better to contact support http://support.envato.com/

Best regards, Andrey

2 posts
  • Has been part of the Envato Community for over 1 year
kevin300z
says

I did, twice, automated response and thats as far as it went.

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

I did, twice, automated response and thats as far as it went.

Are you sure you’re logged into the proper account? ( it’s now showing a buyers badge )

2765 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Taught a course or tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack
Envato team
says

Support has responded to your ticket. Please be so kind as to provide the necessary information by replying to the respective email.

Thanks.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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