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shadeblu
says
Hello everyone. I have bought this product. http://graphicriver.net/item/app-ui-bundle-8-in-1/6884520 I tried to download more than 40 times, but all times the download does not reach 100%. it always stops in half.

I used multiple computers, I’ve tried with ie, firefox, chrome. I do not use the download manager programs. I disabled the firewall, but I can not download it. I sent requests for support but got no answer. how do I download the product?

245 posts
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TanyDi2
says

A few weeks ago my client had the same problem. Post your ticket number on Twitter support. Only support can help you.

3 posts
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shadeblu
says

I thank you for your reply. I sent two requests for support, but I have not yet received a response. your client is able to download the product after the support request?

4151 posts After Effects Templates
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miseld
says

Hello everyone. I have bought this product. http://graphicriver.net/item/app-ui-bundle-8-in-1/6884520 I tried to download more than 40 times, but all times the download does not reach 100%. it always stops in half. I used multiple computers, I’ve tried with ie, firefox, chrome. I do not use the download manager programs. I disabled the firewall, but I can not download it. I sent requests for support but got no answer. how do I download the product?

I think there is a download limit for every item (i’m not sure 100% but i think number is something like 30-50 times). So if you make 40 clicks be careful because you will need to purchase item again. I’m not sure 100% about this but i hope someone from staff will see this thread.

402 posts Help Team Leader
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MhW
Envato team
says

Hey Marco!

Could you let me know your ticket ID(s)?

Thanks! :grin:

- Christian

3 posts
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shadeblu
says

FSY-682-55530 Marketplace item: Cannot download purchase

I’m trying since yesterday to download the file, but did not succeed. to 25-30% of downloads, crashes. please, help me

2 posts
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iskondroid
says

i got the same problem . try other type of browser but still fail to download. i cannot even start the download process . i raise 2 ticket #HZT-477-12990]: UNABLE TO DOWNLOAD PURCHASE ITEM and no answer until now. Bad experience with this envato marketplace.

i check twice my broadband connection . no problem with other download. Worst ever experience in digital purchases . i think i never got the product , try got my refund back using paypal if possible.

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BlackNull
says

Good morning, i”m continuing this thread because a customer yesterday had the same problem, he purchased i think 2 items by me but one of it fails to download.

The item has been online for a month and the other buyers had no problems. This customer is asking me to send it via Ftp to him, can i do that? (I think no) I suggested him to open a ticket, for now is the only thing i can do… He also lives in the other side of the planet and comunication is pretty slow, he answers when it’s 3 am here :D

Any suggestion please?

Thanks in advance

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Demorfoza
says

Good morning, i”m continuing this thread because a customer yesterday had the same problem, he purchased i think 2 items by me but one of it fails to download.

The item has been online for a month and the other buyers had no problems. This customer is asking me to send it via Ftp to him, can i do that? (I think no) I suggested him to open a ticket, for now is the only thing i can do… He also lives in the other side of the planet and comunication is pretty slow, he answers when it’s 3 am here :D

Any suggestion please?

Thanks in advance

If he contacted you via GR message box, then you see if he really bought your item. And if he did – I see no problem with sending him files directly. There’s always a risk with new accounts which go this way, you never know if they really have a problem or use your help in not a good manner.

I always try to find easiest and quickiest solution, including sending project directly to client.

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BlackNull
says

Hi Demorfoza, thanks for the reply, yes i can see from the comments that he has purchased the item, i tought it was prohibited to pass directly products to costumers, i think i’ll go this way, i don’t want to make him wait another day because it looks like he needs it now. Thanks again for the suggestion.

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