Hi wangjin2, Have you tried using a speedier connection? It worked for me But as we can see lots of users are facing this problem, envato should take an immediate action.
CAN NOT DOWNLOAD ANY PRODUCT I PURCHASED
THIS IS KILLING MY BUSINESS TIMELINE..
- Exclusive Author
- Author has had an Item Featured
- Author was Featured
- Author had a File in an Envato Bundle
- Has been a member for 6-7 years
- Sold between 100 000 and 250 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
You must be busy you only joined in the last week Perhaps explain your issue, without the need to shout !
Aw… remember that thousands of buyers joining last week alone. So being new buyer doesn’t mean they can’t share frustration. The issue is not common and only happens to rare users, still this can affect their business. I guess the frustration is directly related to the speed of official support response too, so lets not interfere with buyer response.