729 posts All things are possible, for one who believes.
  • Elite Author
  • Canada
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
+3 more
TimMcMorris says

I found an issue that probably affects the entire marketplace, not just my account, so I just wanted to point it out!

When I go into my “downloads” page and click the license type link, not the license itself, many items return broken links because they are relative to the site your account is from.

So for example:

I recently just purchased a logo from GraphicRiver, however when I click the link it returns:

http://audiojungle.net/licenses/logo
It should be: http://graphicriver.net/licenses/logo

Or

If I click a photo license type it takes me to: http://audiojungle.net/licenses/photo
It should be: http://photodune.net/licenses/photo

That’s all for now kids :)

837 posts
  • Author had a File in an Envato Bundle
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 50 and 99 items
  • Canada
gbiasillo says

I just tried this and can confirm this also happens for me. I think it must be a recent change as I was able to download them a few days ago.

cloud9communication
cloud9communication Recent Posts Threads Started
596 posts
  • India
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 10 and 49 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 4-5 years
cloud9communication says

I guess it’s happening becuase you checking it through audiojungle

285 posts
  • Attended a Community Meetup
  • Sold between 5 000 and 10 000 dollars
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
+1 more
DarkSunz says

I guess it’s happening becuase you checking it through audiojungle
I could be wrong, but I don’t how this is a major problem considering the fact that the sites are tightly integrated. And as cloud9 said, it’s probably because you’re checking through audiojungle.
1313 posts
  • Indonesia
  • Has been a member for 3-4 years
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Bought between 1 and 9 items
  • Sold between 5 000 and 10 000 dollars
canimalition says

It something like, you doing something in Graphicriver, and envato send you notification by email, from Activeden.net :P

I could be confuse now :confused:

729 posts All things are possible, for one who believes.
  • Elite Author
  • Canada
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
+3 more
TimMcMorris says

I guess it’s happening becuase you checking it through audiojungle

Oh yeah of course, but it would be strange to need to be on each marketplace to view it’s license type page.

It doesn’t make much sense for me or anyone to need to go to graphic river first and then go to my downloads and then click the link if a logo was purchased for example.

The links should not be relative to the site you are on, they should point directly to the marketplace where the page is located.

Thanks though :)

5203 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Thanks Tim! Did you send a Support ticket in about it?

729 posts All things are possible, for one who believes.
  • Elite Author
  • Canada
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
+3 more
TimMcMorris says

Thanks Tim! Did you send a Support ticket in about it?

:whistle: Not yet… I have had very bad luck with support recently. I’ve waited over a month for my last e-mail and just got a partial answer today, so just posted here for now.

1837 posts
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Studio (Microlancer) Beta Tester
  • Interviewed on the Envato Notes blog
  • Exclusive Author
  • Has been a member for 4-5 years
+3 more
ShermanJackson says

You should send in the support ticket and tweet it with your ticket # . Support responds way faster this way than the usual.

729 posts All things are possible, for one who believes.
  • Elite Author
  • Canada
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
+3 more
TimMcMorris says

You should send in the support ticket and tweet it with your ticket # . Support responds way faster this way than the usual.

Hey Sherman, thanks man :)

I actually did that a few weeks back actually and they didn’t answer back haha. I think it’s because the issue is a very complex one. It’s all good now though, it’s in the works of being sorted out.

by
by
by
by
by
by