1 post
  • Has been part of the Envato Community for over 4 years
  • Has collected 10+ items on Envato Market
deck7 says

Bought the theme. Followed instructions but does not look like the example posted. Column sizes, font sizes all off among many other issues. The author is no longer offering support I find out. I want a refund.

804 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz says


Item support is optional only for authors, but if that didn’t work you may contact Envato Support for that.. But only working themes are accept in themeforest, so double check the method you are trying and clearing read the documentation comes with the theme. Best of luck.


273 posts
  • Located in United States
  • Has sold $10,000+ on Envato Market
  • Had an item featured on Envato Market
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+3 more
webfector says

If an item is not working as described, and you’re 100% sure it’s not your own mistake, you can contact envato support for a refund.