(Locked) Minor Changes to Marketplace Membership Terms and Conditions - Please Read

23 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
3Dpogo
says

Thanks :)

3 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item that was trending
+2 more
Themelions-com
says

Thanks :D

1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 50+ items on Envato Market
  • Located in Colombia
introcrea
says

Thanks, all information has been completed :)

3 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Sells items exclusively on Envato Market
JCMark
says

Thanks =)

1 post
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
  • Located in Italy
atware
says

Thanks for this info :)

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 50+ items on Envato Market
+6 more
Carmen
says

Hi everyone! Thanks so much for all your feedback and questions. We’ll get on to answering them right away. Also thanks @ibby for looking after this thread whilst it was night time in Melbourne. :)

If you have specific questions that relate to your own products or purchases, please send your queries through to support and our team will do their best to help you.

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 50+ items on Envato Market
+6 more
Carmen
says

Okay – Lots of questions to answer!

@threechords – we’ve emailed you with the answers and hope that’s all clear. Thanks @doru for being so helpful in regards to general questions. :)

@lucato and @alexbeck it is possible to download your own items without having to buy them (described in detail earlier in this thread). We also want you to encourage you to have saved copies of all your work on your own hard-drives to avoid any issues.

@megatpl : Your question is pretty specific and not really related to the changes discussed in this thread, these questions would be best answered by support. Please but in a ticket with all this information and we’ll do our best to help you. :)

@SandraD: Thank you for your feedback, it’s always important to know how our policies impact buyers. We do email users when their credits are about to expire, so it might be worth checking spam filters and that your email details are correct. None of the changes discussed in this thread relate to this particular policy, but if you would like more details or to provide more feedback, please contact support.

More answers to come – thanks for your patience everyone. :)

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 50+ items on Envato Market
  • Located in Turkey
burakbirer
says

Well you do not help when we cannot acces to paid items. I am not happy with this and still want my deposit back as the author did not publish the files for 5 months. But i paid for no file.

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 50+ items on Envato Market
+6 more
Carmen
says

Hi burakbirer,

If you would like a refund for a particular item, please contact support with the details. Thanks for your feedback.

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 50+ items on Envato Market
+6 more
Carmen
says

@Diabolique, thanks for your your comment – the Marketplace Terms say that “You are responsible for paying all fees and taxes (including withholding tax), associated with your use of the Sites wherever levied (including any goods and services or value added taxes, which will be added to amounts billed to you, if applicable)”.

For further information on tax please read this knowledgebase article. Hope this answers your question!

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