Just wanted to adress the issue alot of buyers seem to have. I am thinking how I could prevent these questions, maybe adding it in the description?
You are right it is a common problem and it is frustrating however envato cover it in their help and authors all cover installation in their documentation.
there is an expectation of some knowledge of how to use files here if you are buying them however I appreciate not everyone have this.
it has been raised a lot but unfortunately in most cases (not any in specific) the issue is not authors addressing it any further than they already do – the problem is people get over excited and rarely read the documentation or help files before jumping in and failing. This is beyond the control of authors or envato- much though I assure you they do try.
hopefully you now have yours working
I’ve bought a domain some time ago for this http://stylesheetismissing.com/ with the idea of creating simple and clean instruction site for buyers, hopefully they could google it or other authors could link to it (no ads or stuff like that), but I coudn’t find time to do it yet, if anybody want to help, send me a message
Message sent purethemes ;D Sounds fun! Anything to help the community!
Haha we were joking about doing that earlier this week! Its a great idea but again if people do not read and not ignore the links then how do we get them to it? I guess some form of sticky item at the top of the forums maybe?
Give me a shout if you want any other help with it
I think that so many buyers have this problem because they are expecting the downloaded file to be theme only, ready to upload. We already have to upload two files – theme and entire package with docs etc., so why not offer an option on the downloads page to download theme only or package? By doing this it would be clear that by choosing the latter you have to unzip it first.
EDIT: Also it would be nice to build a system that suggest similar topics when you create a topic on the forum.
Problem is your documentation is inside the main zip file and in my opinion the item details page text doesn’t attract enough attention.
I thunk pogoking’s suggestion is good but there will be alot of confusion as to which is the file they need… Unless you name it themeUploadToWordpress.
Another option would be to have the buyer come to a page right after purchasing it with some starter tips.
Let me know what you guys think
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.