2 posts
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
nineball says

Hi there,

I’ve been a member for over 6 years now, buying scripts, templates and stuff for private use on a regulary basis. Now, last time i logged in to my account, I have to notice, that unused Money in my account has been removed..?

04. July 2014 – Credit expiry – Remainder forfeitet

its only $23, but is this the way to deal with your Long-term customers? I would like to have at least a Statement on this, and please dont tell me that it is common use to debit Money from accounts that dont use it for xxx days or something…

Regards

2441 posts
  • Has been a member for 5-6 years
  • Exclusive Author
  • Europe
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Sold between 100 and 1 000 dollars
  • Envato Studio (Microlancer) Beta Tester
digitalimpact says
1138 posts The Last Man Standing
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Exclusive Author
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
  • Football Contest Participant/Runner-up
+1 more
ImanGM says

Hi nineball,

This is something common on marketplaces and stock selling markets on the Internet. Once I’ve lost $180 on a stock photography site too.

By the way as @digitalimpact said, fortunately you may get your money in Envato by contacting support :)

Cheers,
Iman

2 posts
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
nineball says

Thx for the replies. I’v contacted the support as suggested. Cheers, nine

2613 posts
  • Envato Staff
  • Has been a member for 7-8 years
  • Football Contest Participant/Runner-up
  • United States
  • Sold between 10 000 and 50 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Won a Competition
  • Support Staff
+16 more
scottwills Staff says

Nineball, that’s an awesome history you have here, 6 years and counting, many congratulations on being here so long! Sounds like you’ve been around since the days of our very first Marketplace, ActiveDen! Whatever happened to Flash, eh…? ;)

Looks like you’ve already contacted Support which is the best and recommended place to get assistance with this particular issue. Thanks so much for opening a ticket with us! We’ll lock this thread now seeing as it is now technically resolved and our Support Team will be in touch with you as soon as possible. Thanks for your patience and your continued loyalty as a buyer here, I know both Envato and all our authors here appreciate it.

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