2 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 50+ items on Envato Market
nineball says

Hi there,

I’ve been a member for over 6 years now, buying scripts, templates and stuff for private use on a regulary basis. Now, last time i logged in to my account, I have to notice, that unused Money in my account has been removed..?

04. July 2014 – Credit expiry – Remainder forfeitet

its only $23, but is this the way to deal with your Long-term customers? I would like to have at least a Statement on this, and please dont tell me that it is common use to debit Money from accounts that dont use it for xxx days or something…

Regards

2468 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $100+ on Envato Market
  • Has referred 100+ members
  • Has been a beta tester for an Envato feature
+2 more
digitalimpact says
1498 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+9 more
ImanGM says

Hi nineball,

This is something common on marketplaces and stock selling markets on the Internet. Once I’ve lost $180 on a stock photography site too.

By the way as @digitalimpact said, fortunately you may get your money in Envato by contacting support :)

Cheers,
Iman

2 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 50+ items on Envato Market
nineball says

Thx for the replies. I’v contacted the support as suggested. Cheers, nine

2933 posts
  • Member of the Envato Team
  • Has sold $40,000+ on Envato Market
  • Has been part of the Envato Community for over 8 years
  • Joined an Envato Football competition
+17 more
scottwills Envato team says

Nineball, that’s an awesome history you have here, 6 years and counting, many congratulations on being here so long! Sounds like you’ve been around since the days of our very first Marketplace, ActiveDen! Whatever happened to Flash, eh…? ;)

Looks like you’ve already contacted Support which is the best and recommended place to get assistance with this particular issue. Thanks so much for opening a ticket with us! We’ll lock this thread now seeing as it is now technically resolved and our Support Team will be in touch with you as soon as possible. Thanks for your patience and your continued loyalty as a buyer here, I know both Envato and all our authors here appreciate it.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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