I’ve been a member for over 6 years now, buying scripts, templates and stuff for private use on a regulary basis. Now, last time i logged in to my account, I have to notice, that unused Money in my account has been removed..?
04. July 2014 – Credit expiry – Remainder forfeitet
its only $23, but is this the way to deal with your Long-term customers? I would like to have at least a Statement on this, and please dont tell me that it is common use to debit Money from accounts that dont use it for xxx days or something…
Contact support to reinstate them.
- Author has had an Item Featured
- Author had a Free File of the Month
- Has been a member for 3-4 years
- Referred between 10 and 49 users
- Exclusive Author
- Bought between 10 and 49 items
- Sold between 50 000 and 100 000 dollars
- Beta Tester
This is something common on marketplaces and stock selling markets on the Internet. Once I’ve lost $180 on a stock photography site too.
By the way as @digitalimpact said, fortunately you may get your money in Envato by contacting support
Thx for the replies. I’v contacted the support as suggested. Cheers, nine
Nineball, that’s an awesome history you have here, 6 years and counting, many congratulations on being here so long! Sounds like you’ve been around since the days of our very first Marketplace, ActiveDen! Whatever happened to Flash, eh…?
Looks like you’ve already contacted Support which is the best and recommended place to get assistance with this particular issue. Thanks so much for opening a ticket with us! We’ll lock this thread now seeing as it is now technically resolved and our Support Team will be in touch with you as soon as possible. Thanks for your patience and your continued loyalty as a buyer here, I know both Envato and all our authors here appreciate it.