2 posts
  • 7 Years of Membership
  • Collector Level 3
  • Switzerland
nineball
says

Hi there,

I’ve been a member for over 6 years now, buying scripts, templates and stuff for private use on a regulary basis. Now, last time i logged in to my account, I have to notice, that unused Money in my account has been removed..?

04. July 2014 – Credit expiry – Remainder forfeitet

its only $23, but is this the way to deal with your Long-term customers? I would like to have at least a Statement on this, and please dont tell me that it is common use to debit Money from accounts that dont use it for xxx days or something…

Regards

2468 posts
  • 6 Years of Membership
  • Author Level 2
  • Affiliate Level 4
  • Beta Tester
+3 more
digitalimpact
says
1891 posts The Last Man Standing
  • Weekly Top Seller
  • Author Level 8
  • Beta Tester
  • Moderator
+10 more
ImanGM
Moderator
says

Hi nineball,

This is something common on marketplaces and stock selling markets on the Internet. Once I’ve lost $180 on a stock photography site too.

By the way as @digitalimpact said, fortunately you may get your money in Envato by contacting support :)

Cheers,
Iman

2 posts
  • 7 Years of Membership
  • Collector Level 3
  • Switzerland
nineball
says

Thx for the replies. I’v contacted the support as suggested. Cheers, nine

3267 posts
  • Envato Team
  • Feedback Guru
  • 8 Years of Membership
  • Beta Tester
+20 more
scottwills
Envato team
says

Nineball, that’s an awesome history you have here, 6 years and counting, many congratulations on being here so long! Sounds like you’ve been around since the days of our very first Marketplace, ActiveDen! Whatever happened to Flash, eh…? ;)

Looks like you’ve already contacted Support which is the best and recommended place to get assistance with this particular issue. Thanks so much for opening a ticket with us! We’ll lock this thread now seeing as it is now technically resolved and our Support Team will be in touch with you as soon as possible. Thanks for your patience and your continued loyalty as a buyer here, I know both Envato and all our authors here appreciate it.

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