2 posts
  • 2 Years of Membership
  • Collector Level 2
  • United Kingdom
Jcrod
says

Apologies if this is not the appropriate location for this query. Mystique Reveal; have just downloaded the monthly freebie and $8 was deducted from my account ! I’m sure when I’ve downloaded these monthly files in the past a cost has been displayed then $0 deducted. Have I done something wrong this time ?

50 posts
  • Super Copyright Ninja
  • Beta Tester
  • Football Player
  • Author Level 4
+4 more
ESM
says

Hoi!

Sure that you did click on the ” Download it for free! ” / ” one free regular license ” Link ? Don´t get me wrong, but maybe this time you clicked on the wrong Button and instead of getting the ” free Download Version ”, you purchased it, that would be the only possible answer i could think off .. :S

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Sounds like you clicked the wrong link like ESM said. Please contact Support and they can get it all sorted out for you – http://support.envato.com

2 posts
  • 2 Years of Membership
  • Collector Level 2
  • United Kingdom
Jcrod
says

Cheers Guys,

I’ll contact support tonight. Can’t understand quite how I managed it, have successfully downloaded earlier freebies ! Still a bit of a novice.

1 post
  • 4 Years of Membership
  • Collector Level 2
hulkhogan
says

I looked it up.

Its listed as free in the email but there is no free link on the actual page. Might be a mistake. None of the “Freebies” have a free download link for January 2013.

50 posts
  • Super Copyright Ninja
  • Beta Tester
  • Football Player
  • Author Level 4
+4 more
ESM
says

Where are you from ?

I think the moment when you went looking for the (January) Links, was already February in Australia, thats were Envato Residents, the whole Marketplaces runs to their Timezone, so .. thats gonna be the reason why you couldn´t find the January Links anymore :p:)

215 posts
  • Weekly Top Seller
  • Exclusive Author
  • Affiliate Level 1
  • Collector Level 1
+2 more
sharegokul
says

...

531 posts
  • Weekly Top Seller
  • Featured Author
  • Featured Item
  • Most Wanted Winner
+7 more
DoubleX
says

What marketplace did you download from? Videohive? This is the only Free File right now: http://videohive.net/item/creative-minds/136553
Free file of the month is always available for free download only for the certain month, therefore files which were free files for january, february, march etc… are no longer available for free download.

by
by
by
by
by
by