3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
miraclesings says

Hello,

I apologize if this is posted in the wrong place. I am absolutely confused by this website and all of the options. I requested assistance via email over 24 hours ago and no one has responded. It is imperative that I be able to work on my website ASAP .

If this post is in the wrong place, again, I apologize. My goal is simply to get the support that I need after paying for the Muzak theme and trying for several hours to make it work, to no avail.

Can someone help, please? My background is in Joomla; am completely new to WordPress. I installed WordPress and BuddyPress; then installed the Muzak theme and attempted to upload the sample content several times.

Problem: 1) The layout is not correct. 2) The sample content will not upload.

Solutions: I have spent several, several, several hours reading about php files and replacing content in those files. None of it is making sense to me. In the instructions, I was told to look for specific information within the “div” tags. But that information was never found.

Again, can someone PLEASE help me? I paid for an expensive template that is not working with my site. I would appreciate some assistance.

Thank you, Miracle http://67.225.236.87
3196 posts
  • Attended a Community Meetup
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+5 more
DzincStudio says

Hi Miracle, the appropriate support forum for the theme you’ve purchased can be found here. Good luck.

894 posts
  • Europe
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Most Wanted Bounty Winner
  • Microlancer Beta Tester
  • Grew a moustache for the Envato Movember competition
infuse01 says

Hello and welcome to Themeforest.

This is actually a general forum where our users find together to talk about various topics. For proper support for your item you should get in touch with the author in question, as he/she probably knows best what to do and how to help.

But please bear in mind:

  1. Support isn’t mandatory here. That means it is completely up to the author if he/she wants to provide support or not. The majority will be really happy to help, but in general it is voluntary since it is not included into the price you paid for an item.
  2. It is weekend, and even if I and everyone else understand that you’re maybe under pressure getting a website done, you should also know that there are still people who takes off their weekends and are only available on working days/office days. Especially in terms of support this is an ongoing scheme.

Good luck finding a solution for your problem and/or getting some professional support soon.

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
miraclesings says

Dzinc,

Thank you for your response. I did not purchase a template from that company, however. I purchased the Muzak template from themeforest.net…

Can you help me to understand why I would be referred to another website?

Miracle


Hi Miracle, the appropriate support forum for the theme you’ve purchased can be found here. Good luck.
3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
miraclesings says

Thanks for your response, but I am confused…I bought the theme from themeforest?... Who is the author of the Muzak theme? Who should I be contacting?

Thanks, Miracle


Hello and welcome to Themeforest.

This is actually a general forum where our users find together to talk about various topics. For proper support for your item you should get in touch with the author in question, as he/she probably knows best what to do and how to help.

But please bear in mind:

  1. Support isn’t mandatory here. That means it is completely up to the author if he/she wants to provide support or not. The majority will be really happy to help, but in general it is voluntary since it is not included into the price you paid for an item.
  2. It is weekend, and even if I and everyone else understand that you’re maybe under pressure getting a website done, you should also know that there are still people who takes off their weekends and are only available on working days/office days. Especially in terms of support this is an ongoing scheme.
Good luck finding a solution for your problem and/or getting some professional support soon.
894 posts
  • Europe
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Most Wanted Bounty Winner
  • Microlancer Beta Tester
  • Grew a moustache for the Envato Movember competition
infuse01 says

DzincStudio posted a link above which leads to the support forum of the author who has made Muzak. Just follow the link, get through the short registration and request support there.

It’s quite “standard” that authors from here are running an external support forum, since it is better to manage and to overview – nothing to be afraid with. :)

Hope that helps

46 posts
  • Bought between 10 and 49 items
  • Elite Author
  • Europe
  • Exclusive Author
  • Has been a member for 1-2 years
  • Most Wanted Bounty Winner
  • Sold between 100 000 and 250 000 dollars
cssignitervip says

Hm.. I have to start watching the forum for support requests more often. Didn’t know people post things here :)

Yes. Just go to http://cssigniter.ticksy.com and post your questions. Currently Mon-Friday we provide answers in less than 24 hours :D

894 posts
  • Europe
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Most Wanted Bounty Winner
  • Microlancer Beta Tester
  • Grew a moustache for the Envato Movember competition
infuse01 says

Hm.. I have to start watching the forum for support requests more often. Didn’t know people post things here :) Yes. Just go to http://cssigniter.ticksy.com and post your questions. Currently Mon-Friday we provide answers in less than 24 hours :D

Yeah sometimes that happens, but don’t worry – we get you covered ;-)

by
by
by
by
by
by