224 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
+1 more
ki-themes says

what about creating a proper support center where you can log in and see a history of the messages back and forth?

They used to have but for some unknown reason they’ve disabled that function.

1 post
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
fecurisergio says

Hello, it´s happen with me today and I can´t to open a support ticket because the form don’t work. I tried twitter without success too. We lost $5,00…. I cant talk to anobody. The marketing of envato is the best but the relationships channel is worst. I reported this to wordpress.org. I´m from Brazil and wit this series of problem is very dificult work with them again. I want, but in this case, i couldn’t.


I’ve been a member here (under brycges) for sometime, Envato is a great resource. I have over $300 worth of items in my account and I try to login to download a theme I bought and my account is disabled? I opened a support ticket Twice, one over a week ago, no response and the latest was yesterday same result. I need my account turned back on ASAP!
4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi fecurisergio, could you please try clearing your browser’s cache, and/or using a different browser to open a support ticket here?

If/when you succeed, please post your support ticket ID in this thread and we’ll be sure to look into it promptly. If you need any additional assistance, don’t hesitate to ask. Thanks!

Update – I see here that your other account is currently active and your marketplace credits are still available. Simply log in to the appropriate account and everything should be fine.

4 posts
  • Has been part of the Envato Community for over 1 year
skotino says

This is really starting to piss me off…. I was told I had to pay $35 something dollars to get my account back online, they said to send it via paypal because paypal returned the charges. I looked paypal didnt. this has to be an error on your end. I have over $300 in that account. If my account isn’t back online by monday, I’m going to the bank and having all charges over $300 returned. this is [edit by staff].

1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
+10 more
JamiGibbs says

Hi skotino,

I’ll be happy to investigate the status of your support inquiry. We’ll be responding shortly.

Also, I’d like to remind you that our forum rules ask that you keep the language at a PG level so I’ve gone ahead and edited your last post. :)

3 posts
  • Has been part of the Envato Community for over 3 years
ernestalyan says

Hello. What hapend? im login tonight and a saw 1. all my profile details are blank!! 2. ALL my purchised downloads are blank,empty,GONE!!! WTF? explane to me please!

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

^ Hi Ernest, the mentioned account, with all the purchases, remains active. All you need to do is log in with the username for that account instead. Please let us know if you need any further assistance. Thanks!

3 posts
  • Has been part of the Envato Community for over 3 years
ernestalyan says

when im trying to login with my old account where is my downloads, themeforest redirect me to envanto and conecting with this username wich you see now. my real nick is “ellinas26”. everithing starts yesterday when i tried to connect to themeforest to download my ALREADY purchised template!!! now everithing is gone. please doo something

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi again Ernest, please try using the Sign Out button, located at the top-right of the site, and once signed out, simply go to Envato Account and sign in with your other account username and password.

Please let us know if the problem persists. Thanks.

3 posts
  • Has been part of the Envato Community for over 3 years
ernestalyan says

“Incorrect username or password” problem persists. let me say 1 more time… i dont have any account in themeforest or somewhere alse… in my profile says “Member Since:April 2011” i never change password or register again with other account in this site… problem starts yesterday when i like everytime trid to login, then envanto automaticaly create me account with this nicname (my real nick name is “ellinas26”) my avatar is gone, my downloads! i cant anderstand whats happend.. who responsible for this?!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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