3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
forclover
says

I’m so confused that why my other author account is locked so that I can’t login any more, it says that “Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.” when I click sign in button.

Is there any one has been also met this issue? Why is that? I have already submit ticket to Envato, but they haven’t replied me.

215 posts responsive
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+7 more
ZERGE
says

I have already submit ticket to Envato, but they haven’t replied me.

I think you just need to wait.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
forclover
says

They replied me:

Our system detected that you have continually violated our referral Terms and conditions. Please reply to this email explaining you have read and understood the referral terms and conditions. Your account is currently disabled until you agree.

This is your final warning, failure to abide by the referral terms and conditions again may result in a permanent ban from the Marketplaces

We will be deducting all money you have gained from referring yourself.

Does it means that my account will be enabled until I explain that I’m agree with all the rules?

891 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 6 years
+7 more
Jordan_M
Envato team
says

This means you’ll need to read the referral terms and conditions, and reply to the email stating you have read them and understand them. Then your account should be re-enabled. Don’t break the rules again though, or you may get banned! :(


They replied me:
Our system detected that you have continually violated our referral Terms and conditions. Please reply to this email explaining you have read and understood the referral terms and conditions. Your account is currently disabled until you agree.

This is your final warning, failure to abide by the referral terms and conditions again may result in a permanent ban from the Marketplaces

We will be deducting all money you have gained from referring yourself.

Does it means that my account will be enabled until I explain that I’m agree with all the rules?
3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
forclover
says

Yes, I have replied my explaination and now I’m waiting for reply, just share my explaination here to remind all the users and authors.

Actually, maybe the reason is my clients commissioned me to help them to create account and purchase the items, because their English is poor, so I have been used my referral link to create account and buy the items for them.

It’s my mistake, all that is because I’m not quite understand the terms competely. :(


This means you’ll need to read the referral terms and conditions, and reply to the email stating you have read them and understand them. Then your account should be re-enabled. Don’t break the rules again though, or you may get banned! :(

They replied me:

Our system detected that you have continually violated our referral Terms and conditions. Please reply to this email explaining you have read and understood the referral terms and conditions. Your account is currently disabled until you agree.

This is your final warning, failure to abide by the referral terms and conditions again may result in a permanent ban from the Marketplaces

We will be deducting all money you have gained from referring yourself.

Does it means that my account will be enabled until I explain that I’m agree with all the rules?
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