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IngeniousArtist
says

Hi, I am posting because my friend asked me to do it, their account name is italica and works in graphicriver… They logged in a few days ago and saw their account was locked… I told him to check if there was any emails and contact support about this, he couldn’t find any emails and support staff told him they sent him emails explaining why but he didn’t get any… can someone look into this and inform him? His ticket id – 28977

Please inform him about the reason… Thanks :)

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ideastools
says

maybe check spam folder

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KingDog
Envato team
says

Heya :) Support will be in contact through with your friend through the ticket they opened. They’re a bit behind with tickets right now, but they’ll be in contact as soon as they can. Thanks!

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