1787 posts
  • Achieved the monthly Community Superstar Award
  • Has referred 50+ members
  • Has sold $1,000+ on Envato Market
  • Won a Most Wanted contest
+6 more
IngeniousArtist
says

Hi, I am posting because my friend asked me to do it, their account name is italica and works in graphicriver… They logged in a few days ago and saw their account was locked… I told him to check if there was any emails and contact support about this, he couldn’t find any emails and support staff told him they sent him emails explaining why but he didn’t get any… can someone look into this and inform him? His ticket id – 28977

Please inform him about the reason… Thanks :)

340 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Contributed a free file of the month
  • Sells items exclusively on Envato Market
+1 more
ideastools
says

maybe check spam folder

6772 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Heya :) Support will be in contact through with your friend through the ticket they opened. They’re a bit behind with tickets right now, but they’ll be in contact as soon as they can. Thanks!

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