265 posts
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eLION says

I’m not sure if this is the correct place to put this and please move it if not.

We’re going to be offering a fully featured support center soon with the launch of our new site. As such, we’ve updated our envato marketplace profile and product pages to reflect the new branding and to add the necessary links.

This is just a notification for those who wish to receive support for items purchased.

Please bookmark the link and I’ll update again when it’s live. http://support.elionweb.com

Thanks!

5454 posts
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Australia says

sweet but malformed http link

265 posts
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  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United States
eLION says

sweet but malformed http link

Thanks, works now

3007 posts
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TNL3542 says


sweet but malformed http link
Thanks, works now
link not working for me
265 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United States
eLION says



sweet but malformed http link
Thanks, works now
link not working for me

I only supplied the link to be bookmarked for when the support center is live. Currently there is nothing there.

So if you bookmark the link and follow this thread, then you’ll be updated when it’s live.

3007 posts
  • Exclusive Author
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 1 and 100 dollars
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • United States
TNL3542 says

ahh ok.. what support software are you gonna be useing?

265 posts
  • Bought between 10 and 49 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United States
eLION says

ahh ok.. what support software are you gonna be useing?

I’m actually going to use Vanilla Forums so that it can also act like a community where people can help each other if me or my partner aren’t around, plus Vanilla Forums is awesome.

I think generic knowledge-bases are too limited and support tickets have proven to be an unreliable system and they usually just end up ticking customers off.

5454 posts
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  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
Australia says

I am a dev at vanilla :)

p.s. maybe a mod can change the thread title, tho it is kinda misleading.

to something like: My New Support Center

332 posts
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dekciw says

I am a dev at vanilla :)

p.s. maybe a mod can change the thread title, tho it is kinda misleading.

to something like: My New Support Center

or maybe something like ‘URL to my new support center, which is not online yet’? :)

5454 posts
  • Australia
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
Australia says

pmsl ^5

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