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eLION says

I’m not sure if this is the correct place to put this and please move it if not.

We’re going to be offering a fully featured support center soon with the launch of our new site. As such, we’ve updated our envato marketplace profile and product pages to reflect the new branding and to add the necessary links.

This is just a notification for those who wish to receive support for items purchased.

Please bookmark the link and I’ll update again when it’s live. http://support.elionweb.com

Thanks!

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Australia says

sweet but malformed http link

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eLION says

sweet but malformed http link

Thanks, works now

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TNL3542 says


sweet but malformed http link
Thanks, works now
link not working for me
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eLION says



sweet but malformed http link
Thanks, works now
link not working for me

I only supplied the link to be bookmarked for when the support center is live. Currently there is nothing there.

So if you bookmark the link and follow this thread, then you’ll be updated when it’s live.

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TNL3542 says

ahh ok.. what support software are you gonna be useing?

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eLION says

ahh ok.. what support software are you gonna be useing?

I’m actually going to use Vanilla Forums so that it can also act like a community where people can help each other if me or my partner aren’t around, plus Vanilla Forums is awesome.

I think generic knowledge-bases are too limited and support tickets have proven to be an unreliable system and they usually just end up ticking customers off.

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Australia says

I am a dev at vanilla :)

p.s. maybe a mod can change the thread title, tho it is kinda misleading.

to something like: My New Support Center

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dekciw says

I am a dev at vanilla :)

p.s. maybe a mod can change the thread title, tho it is kinda misleading.

to something like: My New Support Center

or maybe something like ‘URL to my new support center, which is not online yet’? :)

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Australia says

pmsl ^5

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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