61 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Located in Germany
+2 more

Hey I started a support ticket 3 days ago about my rejected item. It wasn answered yet, so I want to ask why?! Can you please check this?

Ticket ID: 172229
Subject: Item or File Issues - KL-Webmedia
Department: Envato Marketplaces
Type: Issue
Status: Open
Priority: Medium
911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more

If you have lodged a support ticket everything should be on track, sometimes there are many support requests and the support team may take a little while to get back to you. in that case stay patient. If you are in need of urgent support, you can tweet @envato_support. I will make sure someone checks into this, but in future please do not use the forums to manage support requests.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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