Hey I started a support ticket 3 days ago about my rejected item. It wasn answered yet, so I want to ask why?! Can you please check this?
Ticket ID: 172229 Subject: Item or File Issues - KL-Webmedia Department: Envato Marketplaces Type: Issue Status: Open Priority: Medium
- Attended a Community Meetup
- Bought between 10 and 49 items
- Community Ambassador
- Contributed a Blog Post
- Envato Staff
- Exclusive Author
- Grew a moustache for the Envato Movember competition
- Has been a member for 2-3 years
If you have lodged a support ticket everything should be on track, sometimes there are many support requests and the support team may take a little while to get back to you. in that case stay patient. If you are in need of urgent support, you can tweet @envato_support. I will make sure someone checks into this, but in future please do not use the forums to manage support requests.