13 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
dexWrThemes says

Hi staff of themeforest, please help me with this issue, I have sent a ticket to the support, but maybe you can help me, I copy the message that I have sent

“my latest theme(named twint) has been approved some days ago, but only a few minutes later it was disabled until I fix a couple of details, then, with the required changes I have re-upload my item after 2 days, the upload took like 2 days, so my item was disabled about 3 -4 days, and now, a couple of hours ago it has been approved, the problem is that my item have never been in the homepage, now it has appeared after a lot of items, but not in the homepage, I have been approved, but it will never be seen by anyone. please, I would like if you put in the homepage like a normal item that is approved, it was approved only one hour ago but it is after all the items that are in the homepage

thanks “

the Ticket ID: HVT-194-40415, thanks

13 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
dexWrThemes says

Anyone?

557 posts Dream big
  • Elite Author: Sold more than $75,000 on Envato Market
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pixel-industry says

Just marked you comment for staff to reply.. Good luck :)

6110 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
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+13 more
KingDog Envato team says

You’ll need to wait for a reply on your Support ticket :) Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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