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Donnyale
says

I purchased rttheme13 a couple of weeks ago and CANNOT get it to upload into wordpress. I keep getting a 404 error after about 20-45 minutes of waiting for the theme to install. I’ve called the hosting company, and tried from numerous places both commercial and residential from all types of lines: a T1, at T3, cable, dsl (at the host company’s suggestion I did this). Nothing is helping. Can anyone give advice?

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CLINE123
says

How are you uploading- via Wordpress or by FTP ?

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Donnyale
says

uploading by wordpress

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EireStudio
says

Are you uploading the entire zip fie of the theme zip?

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CLINE123
says

Try FTP , it should work. You have to unzip the folder and make sure that it’s only the theme folder that’s uploaded. Most (if not all) downloaded themes have the actual theme folder inside the zipped folder and many users mistakenly attempt to upload the original downloaded zipped folder via Wordpress and therefore get the error.

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sevenspark
Moderator
says

As was mentioned, make sure you upload only the theme file (see http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/ by the way). The theme file is generally far smaller than the entire download package (due to PSDs, etc). That extra size could be giving your connection trouble.

If not, FTP is definitely the way to go.

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Donnyale
says

@cline123 Yes, I was trying the entire zipped folder. I unzipped it at first but wordpress says to upload a zipped folder. @redhenry, if that doesn’t work, I’ll try ftp…not sure where to upload it, but I’ll call my hosting company and find out if the first strategy doesn’t work.

I’ll try the theme folder now and let you both know what happens. Thanks!

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CLINE123
says

I unzipped it at first but wordpress says to upload a zipped folder.

After I unzip the main folder and find the theme folder, I just zip the theme folder and upload via Wordpress. If that fails I upload the unzipped version via FTP which works 100% of the time for me.

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Donnyale
says

Thanks guys! So I zipped the theme files and uploaded in wp with no problem. But clearly you need more experience to make this work properly, no? I looked at the preview and none of the features work. Am I supposed to do more, or is one just supposed to have more experience to know where to go/what to do? I also would like to add my logo.

Any help you could provide would be appreciated!

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organicbee
says

Thanks guys! So I zipped the theme files and uploaded in wp with no problem. But clearly you need more experience to make this work properly, no? I looked at the preview and none of the features work. Am I supposed to do more, or is one just supposed to have more experience to know where to go/what to do? I also would like to add my logo. Any help you could provide would be appreciated!

read the documentation that comes with the theme it should tell you how to set everything up like the demo :)

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