6 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
Donnyale says

I purchased rttheme13 a couple of weeks ago and CANNOT get it to upload into wordpress. I keep getting a 404 error after about 20-45 minutes of waiting for the theme to install. I’ve called the hosting company, and tried from numerous places both commercial and residential from all types of lines: a T1, at T3, cable, dsl (at the host company’s suggestion I did this). Nothing is helping. Can anyone give advice?

332 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123 says

How are you uploading- via Wordpress or by FTP ?

6 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
Donnyale says

uploading by wordpress

962 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $10,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
EireStudio says

Are you uploading the entire zip fie of the theme zip?

332 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123 says

Try FTP , it should work. You have to unzip the folder and make sure that it’s only the theme folder that’s uploaded. Most (if not all) downloaded themes have the actual theme folder inside the zipped folder and many users mistakenly attempt to upload the original downloaded zipped folder via Wordpress and therefore get the error.

3474 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

As was mentioned, make sure you upload only the theme file (see http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/ by the way). The theme file is generally far smaller than the entire download package (due to PSDs, etc). That extra size could be giving your connection trouble.

If not, FTP is definitely the way to go.

6 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
Donnyale says

@cline123 Yes, I was trying the entire zipped folder. I unzipped it at first but wordpress says to upload a zipped folder. @redhenry, if that doesn’t work, I’ll try ftp…not sure where to upload it, but I’ll call my hosting company and find out if the first strategy doesn’t work.

I’ll try the theme folder now and let you both know what happens. Thanks!

332 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123 says

I unzipped it at first but wordpress says to upload a zipped folder.

After I unzip the main folder and find the theme folder, I just zip the theme folder and upload via Wordpress. If that fails I upload the unzipped version via FTP which works 100% of the time for me.

6 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
Donnyale says

Thanks guys! So I zipped the theme files and uploaded in wp with no problem. But clearly you need more experience to make this work properly, no? I looked at the preview and none of the features work. Am I supposed to do more, or is one just supposed to have more experience to know where to go/what to do? I also would like to add my logo.

Any help you could provide would be appreciated!

3366 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says

Thanks guys! So I zipped the theme files and uploaded in wp with no problem. But clearly you need more experience to make this work properly, no? I looked at the preview and none of the features work. Am I supposed to do more, or is one just supposed to have more experience to know where to go/what to do? I also would like to add my logo. Any help you could provide would be appreciated!

read the documentation that comes with the theme it should tell you how to set everything up like the demo :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by