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    Has referred 10+ members Has sold $40,000+ on Envato Market Has collected 100+ items on Envato Market Located in Italy
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diamondlayers says

Hi, Two of my top selling drupal themes has been disabled by themeforest reviewer. the ridiculous thing is that they removed because of a server side error – “PDOexception error”, also how it could be possible that they sold on themeforest more than 700 times!

finally i fixed all bugs and optimized their load speed but there rejected again! please help me how can i convince the reviewer that the mentioned error is a server side error caused by configured MySQL and PHP settings?

my items that rejected:

1- Glossy : http://demo.acquiathemes.com/glossy/

2- VIVID : http://demo.acquiathemes.com/vivid/

Kind Regards,

Carlo Carlos.

4323 posts ThemeForest Reviewer
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Ivor Envato team says

It was disabled by the Support Team and I’m seeing you appealed the disablement. I will check it out shortly, it should be up soon. Don’t worry :)

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diamondlayers says

It was disabled by the Support Team and I’m seeing you appealed the disablement. I will check it out shortly, it should be up soon. Don’t worry :)

thanks, they have many potential purchasers.

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diamondlayers says

again my themes rejected for a totally ridiculous reason:

The theme couldn’t be installed and I’m on version 7.x. You need to provide more accurate information about how to install and set-up your theme.

this theme has been installed successfully by all of it’s purchasers but my reviewer resist on her claim that it’s not installable.

How can i change my items reviewer? please help me :(

Regards, Carlo Carlos.

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diamondlayers says

is there anyone here that can help me?

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doru says

what is going out here ?

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diamondlayers says

what is going out here ?

after more than 500 sales, one of themeforest reviewers disabled two of my themes for a non convincing reason!

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    Elite Author: Sold more than $75,000 on Envato Market Has sold $500,000+ on Envato Market Located in United States Helps us moderate the forums
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sevenspark Volunteer moderator says

From what I can tell, the reviewer has simply asked you to provide more detailed documentation on how to install your theme properly. Since this all likely came about due to a customer complaint, that’s probably a good thing so that you’ll avoid customer confusion in the future. :)

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diamondlayers says

From what I can tell, the reviewer has simply asked you to provide more detailed documentation on how to install your theme properly. Since this all likely came about due to a customer complaint, that’s probably a good thing so that you’ll avoid customer confusion in the future. :)
thanks for your comment, i provided an easy to understand but detailed description of the installation in the provided docs but the reviewer insists on her claim. is there any way to make them reviewed by another themeforest reviewer?

Regards,

238 posts
    Has been part of the Envato Community for over 3 years Has referred 10+ members Has sold $10,000+ on Envato Market Has collected 1+ items on Envato Market
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dmsumon says


From what I can tell, the reviewer has simply asked you to provide more detailed documentation on how to install your theme properly. Since this all likely came about due to a customer complaint, that’s probably a good thing so that you’ll avoid customer confusion in the future. :)
thanks for your comment, i provided an easy to understand but detailed description of the installation in the provided docs but the reviewer insists on her claim. is there any way to make them reviewed by another themeforest reviewer? Regards,

dropletz @ I am very sorry to hear that two of your items has been removed. But to be honest I think may be there are some problems. I can tell you that once I published a template and checked every thing was fine. But one of my buyer told me that he failed to install it. I had doubt that he was doing everything according to the documentation file. Then again another buyer told me the same thing. Then I was really afraid how it is possible! I checked them twice thrice in my PC but found no issues. Then I thought that may be my two buyers are really new to Joomla! CMS that’s why they failed and failed because if i am wrong then why I don’t see any issues while installing it on my own PC. Then again I got another sell and the same thing happened. That mean my this buyer too told me he failed to install the template. Then I was 100% sure that something was really fishy. I thought and thought again what common thing my all buyers did that i didn’t? Then I was excited saying EUREKA ! EUREKA! like Archimedes. Yes I found out my fault. Do you want to know what it was? I always package my product with Quckstart package, after installing it buyers will get a site same as the demo with demo contents and another file is just the stand alone “template itself”. My three buyers tried to install the stand alone “template itself” rather than installing the “Quickstart” but every time I checked the Quckstart package only and avoided the “Stand alone template” . Then I sit front of my PC and began installing the “template itself” without any quickstart package and found that my buyers were right. Then I fixed it quickly and re-uploaded it and from then not a single issue on installing my buyers faced. I am telling all these to you because I think may be something like this happening to your item also. Because I think the honorable reviews are very experienced. Sometimes when they reject our items we feel bad and think that why they have rejected it , it is all fine! But when we fix the issues according to their recommendation then always our items get better and better and we realize what great knowledge they have on building and designing themes, this is the reason they are our reviewer. Because I think they know more than us specially on designing. Anyway I think please recheck your item , every piece of part that you submitted don’t make fault like me that I did , I already told you about it. I think after reviewing your item and fixing the issue according to the saying by the honorable reviewer your item will be on the market place in no time , it is my belief. I always like your designs since the very first day you submitted your first item on Themeforest but first time talking with you. Bye and take care. Thank you friend. :)

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