hammerandhandimports
hammerandhandimports Recent Posts Threads Started
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  • Located in United States
hammerandhandimports says

I am using the Neighborhood theme and have recently changed hosting accounts. After everything was moved over I am not able to use the swift page builder to change or add the image for the “single image” element.

Please help! My front page looks awful!

Thanks! Amy

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Dzinc says

Hi Amy, welcome to ThemeForest, this is a general open forum.

For specific pre-sales questions, you can interact directly with the author here. If you’ve already purchased the theme and need further assistance, don’t forget to post from the buyer account instead. Thanks.

hammerandhandimports
hammerandhandimports Recent Posts Threads Started
4 posts
  • Located in United States
hammerandhandimports says

Hi! I purchased this through a developer. He is not working with me anymore nor will he respond to my question. How else can I get help with my theme?

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laranz says

Hi,

You can contact them using their forums, http://support.swiftideas.net/ hope you have the purchase license code.

hammerandhandimports
hammerandhandimports Recent Posts Threads Started
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  • Located in United States
hammerandhandimports says

sadly I do not. I was duped by a developer and am not longer in contact with them.

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WPWiseOwl says

It sucks you got duped but if you want to stick with the theme at least the fix can be relatively easy. Just buy a license for Neighborhood under your own account (even if you don’t think you should have to – don’t let the past hold you back any further) so that you can receive updates and Ed (the author) being the awesome guy that he generally is can have a proper change to do his best to sort your situation out.

I’m sure if you haven’t already wasted $55 of time, you probably will soon. Besides, the theme got a new update this week and you should probably apply it be before seeking support for an issue that may be fixed by being on the latest revision. You’ve probably missed more than one update that may be causing your issue right there. Hopefully, you’re running an unmodified version of the parent theme and / or all the changes were made to the included child theme.

hammerandhandimports
hammerandhandimports Recent Posts Threads Started
4 posts
  • Located in United States
hammerandhandimports says

Hi WPWiseOwl! I think that is a fantastic solution! I will buy a license and would greatly appreciate Ed’s (your) help!

Not sure about the Child Theme or unmodified version of the parent theme. :(

Can I contact you directly?

Thanks for a solution that will hopefully work!

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WPWiseOwl says

Can I contact you directly?

Yes, you may. Please feel free to contact me using the “Email” section of my profile page which can be found here (while already logged in ThemeForest) – http://themeforest.net/user/WPWiseOwl

After you’ve purchased the theme on your own account, you can also contact Ed from his profile page / email section here – http://themeforest.net/user/SwiftIdeas

I’m fairly familiar with the code / framework used by Neighborhood / Dante. In fact, if you look at the change log for a recent update to the Dante theme, you’ll see I’m credited there – http://dante.swiftideas.net/changelog/#v21

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