149 posts
  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
  • Exclusive Author
sebastianjacobs says

Awesome news. Looking forward!! :)

87 posts
  • Exclusive Author
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Europe
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
pantherius says

And I would like to place one mark – Great (“Like” analog). A dont know what is 3 or 4 stars… I really dont know what does it meant 2 star item. It’s is uninformative. But I really know five stars is good. And also I would like to remove bad marks. Since there is review accept system on GRAPHICRIVER nobody can set 1 star. This means customers impugn Graphicriver reviewers expierience, Though it is an ordinary buyer inattention to the requirements and descriptions or lack of knowledge in most cases. So,

1. One mark – “This item is Great!” Just Pick Great (Cool) if you very like item! 2. No 1 stars, since review queue is long, and there is even rejecting here. Nobody can impugn Graphicriver reviewers authority and competence.

Threre is my thought as customer and author.

PS: Dont even tell me “thanks” or “good” just pay me for the ideas. It is not free. They are expencive but you have enough.

Good luck.

That’s absolutely right, man!

488 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says

Hi guys, As Stew said, this is the first step on the road to resolving a specific problem, which was ‘giving authors more information about why buyers are giving their items low ratings’.

The decision to not make these ‘reviews’ public and to only have one way communication was carefully considered. We need to take the first step and learn from it, to make sure we can take the correct next step.

All of you have a different perspective on what else is needed to resolve this issue. Let’s give everyone an opportunity to see what the feature is like and learn from it before we start thinking about what’s next.

Hi Carmen,

Would it be possible to add a refund button so that for those who are not happy with a theme and upon author’s approval would get a refund and 1/2 star rating deleted from the total ratings ?

(to give you a concrete example:

Imagine there’s a new theme, I purchase it, it’s plenty of bugs, I complain then rate it 1 then purchase a different theme, but 1 week later the author makes an update and solves the bugs, I’m personally not going to remember to go back on the previous theme because I would be using a different one)

so this would really help giving a better understanding and transparency towards themes that are updated

Thanks Cheers UOU

2045 posts aspire to create - create to inspire
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Author had a File in an Envato Bundle
  • Beta Tester
  • Referred between 10 and 49 users
  • Bought between 50 and 99 items
  • Germany
+2 more
Creattive says


Hi guys, As Stew said, this is the first step on the road to resolving a specific problem, which was ‘giving authors more information about why buyers are giving their items low ratings’.

The decision to not make these ‘reviews’ public and to only have one way communication was carefully considered. We need to take the first step and learn from it, to make sure we can take the correct next step.

All of you have a different perspective on what else is needed to resolve this issue. Let’s give everyone an opportunity to see what the feature is like and learn from it before we start thinking about what’s next.

Hi Carmen,

Would it be possible to add a refund button so that for those who are not happy with a theme and upon author’s approval would get a refund and 1/2 star rating deleted from the total ratings ?

(to give you a concrete example:

Imagine there’s a new theme, I purchase it, it’s plenty of bugs, I complain then rate it 1 then purchase a different theme, but 1 week later the author makes an update and solves the bugs, I’m personally not going to remember to go back on the previous theme because I would be using a different one)

so this would really help giving a better understanding and transparency towards themes that are updated

Thanks Cheers UOU

This would lead to buyers blackmailing you with 1 stars to get their money back and your item for free…

488 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says



Hi guys, As Stew said, this is the first step on the road to resolving a specific problem, which was ‘giving authors more information about why buyers are giving their items low ratings’.

The decision to not make these ‘reviews’ public and to only have one way communication was carefully considered. We need to take the first step and learn from it, to make sure we can take the correct next step.

All of you have a different perspective on what else is needed to resolve this issue. Let’s give everyone an opportunity to see what the feature is like and learn from it before we start thinking about what’s next.

Hi Carmen,

Would it be possible to add a refund button so that for those who are not happy with a theme and upon author’s approval would get a refund and 1/2 star rating deleted from the total ratings ?

(to give you a concrete example:

Imagine there’s a new theme, I purchase it, it’s plenty of bugs, I complain then rate it 1 then purchase a different theme, but 1 week later the author makes an update and solves the bugs, I’m personally not going to remember to go back on the previous theme because I would be using a different one)

so this would really help giving a better understanding and transparency towards themes that are updated

Thanks Cheers UOU
This would lead to buyers blackmailing you with 1 stars to get their money back and your item for free…

Hi, what about updates, they won’t get it so what’s the purpose of getting it for free if they won’t get the updates (+ you can anyway request a refund from Envato, then someone from Envato team will contact you and ask for your confirmation to refund) ^ so this refund button would simplify the refunding process and get rid of the unpleasant & demanding buyers (+ those who want to blackmail you would anyway do it with or without a refund, so at least if gives you a possibility to get rid of them)

342 posts
  • Exclusive Author
  • Australia
  • Has been a member for 1-2 years
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Interviewed on the Envato Notes blog
soundtrove says

Sounds great – well thought out strategy, and I reckon it will work well.

189 posts
  • Elite Author
  • Has been a member for 4-5 years
  • Won a Competition
  • Most Wanted Bounty Winner
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
  • Sold between 100 000 and 250 000 dollars
+1 more
FWDesign says

Great news!

449 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
  • Sold between 50 000 and 100 000 dollars
D_Cooper says

I agree with this. Buyers can completely preview our work before buying. Still we sometimes get 1 star ratings. Often the files are the cheapest in the portfolio. It truly looks like malicious behavior.
Well, we will see who and WHY give low rating for our tracks. Also I think this feature will reduce the number of low ratings.
491 posts Code is Poetry
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 2-3 years
  • Europe
  • Exclusive Author
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
egemenerd says

I get a shiny 1 star for my latest theme today (3 five star and 1 one star…) and I don’t know why…

I still don’t see any description from buyer. When the new system will be ready?

323 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
familychoice says

Well, we will see who and WHY give low rating for our tracks. Also I think this feature will reduce the number of low ratings.

Or buyers will feel intimidated and not rate items they feel are below par, or worry that the author will blacklist them from further support (particularly worrying if it’s a purchase with bugs or lack of documentation which require additional help from the author).


I completely agree with other authors that the 4-star rating should definitely require a message too. Because if you really think about it, buyers who rate 4 stars are the ones most likely to give good and constructive feedback as to how the product can be improved.

+1, and I don’t see why 5 star ratings shouldn’t also require comments. After all there are probably just as many false 5-star ratings as there are 1 star.


One point is still missing, but I think would be quite difficult to manage: remove 1 and 2 stars ratings only due to support matters.

If an author is promoting free support, and doesn’t provide it then should be reflected in a lower rating. If you don’t provide it, don’t advertise it and the customer will know what they’re getting and there’s no chance of any misunderstanding.


the feedback in a review will be private to the author only (which is different to comments).

So what benefits are there for customers in this latest wheeze?

And what do customers think of this new move by Envato? Oh that’s right, you didn’t ask us.

by
by
by
by
by
by