4337 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled Moderator says

I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything!

If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?

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doru says

I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything!

BUT I want to answer!

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KingDog Envato team says

I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything! If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?

You sure can :D Each situation will be taken on a case by case basis, but we certainly don’t want the ratings to be used for trolling or blackmailing authors.

4337 posts Community Mod Building awesome stuff for your mobile devices!
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+14 more
Enabled Moderator says


I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything! If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?
You sure can :D

lol Travis! Let me rephrase! :D Will it actually be removed if the reasons are legitimate? :)

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KingDog Envato team says



I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything! If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?
You sure can :D
lol Travis! Let me rephrase! :D Will it actually be removed if the reasons are legitimate? :)

You bet it will :)

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VF says




I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything! If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?
You sure can :D
lol Travis! Let me rephrase! :D Will it actually be removed if the reasons are legitimate? :)
You bet it will :)

I guess this is a tough commitment! :D

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Zalki-Lab says

Hello guys. Customer gave me 2 stars:
Main reason:
Customer Support
Extra comments from the buyer:
No ongoing support, not compatible with current Wordpress
But I don’t agree with this. He has not contacted to me, did not leave a comment. My plugin is compatible with WordPress version specified in the description.
It is unfair

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dnp_theme says



I have a question for staff, regarding ratings. Please let staff reply and let’s not assume anything! If, someone rates an item 1 star, with the reson ” Awesome file!” for example, basically just trolling, can we open a support ticket and have that rating removed?
You sure can :D
lol Travis! Let me rephrase! :D Will it actually be removed if the reasons are legitimate? :)

+1

933 posts Go Acoustic!
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jhunger says

I haven’t been reading the forums much lately and missed this entirely. I also haven’t read the 200+ posts so I don’t know if I’m repeating things here, or if there’s some controversy or another about all this, but I was quite surprised to receive my first rating with a comment in an email today – that is freaking fantastic! This has potential to turn a universally frustrating system into an extremely useful feedback loop.

I’m sure there will be some uncomfortable comments from time to time, but to no longer be working in a vacuum is a very welcome change.

+1000 to the Envato staff – thank you!!!!!

SnoopyIndustries
SnoopyIndustries Recent Posts Threads Started
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SnoopyIndustries says

As long as there won’t be dedicated stuff appointed to hear the author’s story about the comment this feature would have done nothing but stir up waters. I think I’d much rather have a 1 rating and know nothing about it, then have a 1 rating in which the client would claim I never replied to support queries (true story) after 20 replies from me trying to calm him down and get him to tell me what’s up and him saying how bad a business I’m doing.

So this has only paved the way, but it certainly hasn’t solved the issue. Although thumbs up for taking the time to do it anyway.

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