73 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+4 more
Permaloop
says

Hey folks, Just wondering about these reviews – iv had a lovely review from a customer but am wondering if I could use them as testimonials for the relevant item?

I was wondering the same, is it allowed to use some of the reviews in our item’s front page as testimonials?

341 posts Andre28 - Envato Elite Author
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in Italy
+7 more
andre28
says


Hey folks, Just wondering about these reviews – iv had a lovely review from a customer but am wondering if I could use them as testimonials for the relevant item?
I was wondering the same, is it allowed to use some of the reviews in our item’s front page as testimonials?

I guess you can but since it is only visible to the author no one can verify if it’s true or not.. :)

73 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+4 more
Permaloop
says



Hey folks, Just wondering about these reviews – iv had a lovely review from a customer but am wondering if I could use them as testimonials for the relevant item?
I was wondering the same, is it allowed to use some of the reviews in our item’s front page as testimonials?
I guess you can but since it is only visible to the author no one can verify if it’s true or not.. :)

Well I guess, if anyone has a doubt can contact support to verify if the reviews are true or not

DistinctiveThemes
DistinctiveThemes Recent Posts Threads Started
318 posts
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
+4 more
DistinctiveThemes
says

I did flag for reply but it seems to have been ignored so im going to go ahead a share them -

I must say thanks to envato for letting us see these reviews! its so nice to read nice things as most of the time you dont hear of customers unless there is a problem :)

6783 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

I did flag for reply but it seems to have been ignored so im going to go ahead a share them – I must say thanks to envato for letting us see these reviews! its so nice to read nice things as most of the time you dont hear of customers unless there is a problem :)

While there’s nothing in our terms (yet), I wouldn’t share any reviews until we decide if it’s possible. Thanks!

73 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+4 more
Permaloop
says


I did flag for reply but it seems to have been ignored so im going to go ahead a share them – I must say thanks to envato for letting us see these reviews! its so nice to read nice things as most of the time you dont hear of customers unless there is a problem :)
While there’s nothing in our terms (yet), I wouldn’t share any reviews until we decide if it’s possible. Thanks!

Thank you for the reply :) waiting for envato’s decision on the matter :)

674 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+3 more
uouapps
says

Hi don’t know if this was shared previously but it would make more sense to increase the number of minimum votes because 3 is simply not transparent enough (for example our last theme has 2 (5 stars) and 1(1 star) which gives us a visual average of 3.5 stars… + Many people over here ask their friends to purchase the first 3 and rate it 5 so this also wouldn-t be the same if the mim votres required were 10

Hope you think the same Cheers

UOU Apps

565 posts Code is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 100+ members
  • Has collected 10+ items on Envato Market
+4 more
egemenerd
says

Hi don’t know if this was shared previously but it would make more sense to increase the number of minimum votes because 3 is simply not transparent enough (for example our last theme has 2 (5 stars) and 1(1 star) which gives us a visual average of 3.5 stars… + Many people over here ask their friends to purchase the first 3 and rate it 5 so this also wouldn-t be the same if the mim votres required were 10

Hope you think the same Cheers

UOU Apps

10 is too much but I agree it should be at least 5

5465 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Located in United States
+13 more
CodingJack
says

One of the great things about support is we have the ability to turn unhappy customers into happy ones. But this doesn’t seem to be the case for customers who rate poorly without every asking for support. Maybe we should think about contacting all unhappy customers with some type of follow up email. Something like:

Hi (user name), We noticed you weren’t satisfied with (item name) your purchased recently. We’re sorry to hear about your experience, and want to let you know we’re thankful for your feedback. The author of the item you rated offers direct customer support for this item via (support method hyperlink), and we also encourage you to visit our General Support Knowledgebase. Thanks again for taking the time to rate the item. Sincerely, (marketplace).
51 posts WordPress Developer
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United Kingdom
  • Has referred 100+ members
+7 more
jamesckemp
says

Glad to hear the reviews will have some substance. Will make it so much easier to better our products.

by
by
by
by
by
by