564 posts WeNotMe
  • Has been part of the Envato Community for over 5 years
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 1+ members
  • Had an item that was trending
+4 more
codeex
says

Got our first rate with this feature.. all works fine but as ThemePunch said above, We can’t respond on the buyer(s) comment..

978 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+9 more
LCweb
says

Agree with Themepunch,
In case of very low rating, there should be a way to contact the customer. Not for spam or beg, but to help fair customers to solve their problems.

It’s surely a step ahead since we see what happens to our products rating, but this part is simply frustrating

536 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Had an item that was trending
+11 more
steve314
says

Agree with Themepunch,
In case of very low rating, there should be a way to contact the customer. Not for spam or beg, but to help fair customers to solve their problems. It’s surely a step ahead since we see what happens to our products rating, but this part is simply frustrating
+1
485 posts Code Is Poetry
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
+10 more
gljivec
says

Now that I can see why I get low ratings I know that we are great at what we do, because more stupid reasons for 1 or 2 star ratings you just can’t get :) Usually not related to theme or support.

What is great about this I can create black list.It would be great if I can refund this buyers and get rid of this stupid comments.

Or even better this comment must become public!

350 posts No! It's not a 5 minute job!
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
+16 more
WebFactory
says

+1 for blacklist! There are definitely some people we do not want to do business with! I’d be more than glad to prevent them from buying anything from us.

6226 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+12 more
VF
says

Now that I can see why I get low ratings I know that we are great at what we do, because more stupid reasons for 1 or 2 star ratings you just can’t get :) Usually not related to theme or support. What is great about this I can create black list.It would be great if I can refund this buyers and get rid of this stupid comments.

Actually the information itself is precious. That means, if the rating comment helps the author to realize his/her item is already fine and the low ratings are just random expressions, then the author can stop worrying about framework / construction / way of production and proceed the next products in the same way. That’s actually the primary benefit we get by knowing buyer feedback, along with low ratings.

Refunding / trying to remove ratings etc are too much for our precious time. 4 Star average means ‘great’ in my dictionary. Similar to anti-biotics, any effort towards fighting with unreasonable ratings will eventually cause more / unpredictable vulnerabilities in the future. So just leaving those ratings untouched is the only good thing we can do – as long as we have other gains.

485 posts Code Is Poetry
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
+10 more
gljivec
says


Now that I can see why I get low ratings I know that we are great at what we do, because more stupid reasons for 1 or 2 star ratings you just can’t get :) Usually not related to theme or support. What is great about this I can create black list.It would be great if I can refund this buyers and get rid of this stupid comments.
Actually the information itself is precious. That means, if the rating comment helps the author to realize his/her item is already fine and the low ratings are just random expressions, then the author can stop worrying about framework / construction / way of production and proceed the next products in the same way. That’s actually the primary benefit we get by knowing buyer feedback. Refunding / trying to remove ratings etc are too much for our precious time. 4 Star average means ‘great’ in my dictionary.

+1 to this

775 posts
  • Had an item that was trending
  • Has been part of the Envato Community for over 3 years
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Typps
says

Actually the information itself is precious. That means, if the rating comment helps the author to realize his/her item is already fine and the low ratings are just random expressions, then the author can stop worrying about framework / construction / way of production and proceed the next products in the same way. That’s actually the primary benefit we get by knowing buyer feedback, along with low ratings. Refunding / trying to remove ratings etc are too much for our precious time. 4 Star average means ‘great’ in my dictionary. Similar to anti-biotics, any effort towards fighting with unreasonable ratings will eventually cause more / unpredictable vulnerabilities in the future. So just leaving those ratings untouched is the only good thing we can do – as long as we have other gains.

+1 Most sensible comment!

207 posts straight to the art designs
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Has referred 200+ members
+10 more
arrowthemes
says

Small issue regarding the “Send me an email when someone leaves a review with their rating.” setting in My Settings > Author settings – the setting does not update on save. I’d like to turn it off.

regards

5462 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Located in United States
+13 more
CodingJack
says

It looks like there are lots of people rating who never try and get support. I imagine these people are rating because they got a “reminder to rate” email from Envato, and just had no idea that support was available. But in the grand scheme of things, what’s more important in these situations – getting a rating from an unhappy buyer? Or turning the unhappy buyer into a happy one by helping them get support? Maybe our follow up emails should lead with support info and end with a reminder to rate. Here’s an example:

“Howdy, we noticed you purchased “abc” product recently. We hope you’re happy with the product. If you have any questions or concerns, the author of the product provides customer support which can be accessed here (link to item’s “Support” tab). We’d also appreciate if you could rate the item.”

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