660 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item that became a weekly top seller
+7 more
ThemeBeans
says



I think this has resulted in me getting more 5Star ratings! :)
Haha. It’s pretty even here for me. I do have a couple one star ratings that are “related to support” though theres no record of them in our support system, and no way to contact them to offer help. I hate to see customers having trouble with one of my themes. Erks me.. :/
It differs hugely due to marketplace. You are talking about ThemeForest and ShermanJackson is about GraphicRiver.

Gotcha :)

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
97 posts
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+5 more
FantasticPlugins
says

Overall I am happy with the Buyers providing comments along with the rating. May be the comments can be made public as well so that other prospective buyers get a more closer insight.

This gives us an opportunity to understand what the Buyer felt about the item.

I had one Buyer giving a 4 star rating for one of my item. I thought may be the Buyer isn’t happy, but looking into the comments I guess the Buyer is very happy. The comment is something as follows “Item Name is really big features with less price” and the rating is 4 star.

Some people give 4 star which according to them is very good rating. But a seller would think otherwise. This comments is helping bridge the gap.

Cheers…

47 posts
  • Joined an Envato Football competition
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
  • Has sold $1,000+ on Envato Market
+3 more
WPFOX
says

Big Thanks :D

18 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item that was trending
  • Located in Canada
  • Sells items exclusively on Envato Market
+4 more
ShapingRain
says

We have realised that product reviews are not visible to the public. Is there are particular reason for that? We think that this is highly confusing for customers and users who are interested in buying a theme because they leave their feedback in the comments section, but are asked for a review while rating a product as well.

We are not aware of another example where customers are asked to write a review, without that being available to other customers to guide them while they are making purchase decisions.

Some authors are already making reviews available to their customers as screenshots on their product pages, which is kind of counter-intuitive and adds to the confusion.

26 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 200+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
itthinx
says

+1 for making the reviews public, the user experience that they contain is usually helpful for others in deciding whether a product is suitable for their use or not.

+1 for adding the possibility to respond to a review. It’s nice to be able to say ‘thank you’ directly on a review, or if a review points to an issue with an item that needs the seller’s attention, it’s a more direct way to work out the issue with the user.

6227 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+12 more
VF
says

Today, received a 1 star with reason. I am happy! ;)

The same without knowing the reason definitely hurts!

3 posts
  • Has been part of the Envato Community for over 1 year
varunkr90136
says

it look great..

254 posts
  • Had an item that became a weekly top seller
  • Made it to the Authors' Hall of Fame
  • Contributed a free file of the month
  • Located in Brazil
+8 more
DiegoMirnov
says

Today, received a 1 star with reason. I am happy! ;) The same without knowing the reason definitely hurts!

I´ve got 3 stars and the user sayd: “Thanks a lot!” Not fair at all. In these cases i think Envato could delete a specific nonsense rating.

27 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $100+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Romania
EliseDesign
says

Thats good!

392 posts
  • Won a Most Wanted contest
  • Has sold $2M+ on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+10 more
GoodLayers
says

I think the system should have option to contact customer back when they rated our items too.

I sometime got low rating but those issues are mostly common and easy to be fixed but they just don’t know how…

When I tried to contact them to provide solutions, I always ended up with annoying because most customers don’t provide their contact channels.

Please consider to add this one too, Thanks :)

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