ThemeBeans saidIt differs hugely due to marketplace. You are talking about ThemeForest and ShermanJackson is about GraphicRiver.
ShermanJackson saidHaha. It’s pretty even here for me. I do have a couple one star ratings that are “related to support” though theres no record of them in our support system, and no way to contact them to offer help. I hate to see customers having trouble with one of my themes. Erks me.. :/
I think this has resulted in me getting more 5Star ratings!
Overall I am happy with the Buyers providing comments along with the rating. May be the comments can be made public as well so that other prospective buyers get a more closer insight.
This gives us an opportunity to understand what the Buyer felt about the item.
I had one Buyer giving a 4 star rating for one of my item. I thought may be the Buyer isn’t happy, but looking into the comments I guess the Buyer is very happy. The comment is something as follows “Item Name is really big features with less price” and the rating is 4 star.
Some people give 4 star which according to them is very good rating. But a seller would think otherwise. This comments is helping bridge the gap.
We have realised that product reviews are not visible to the public. Is there are particular reason for that? We think that this is highly confusing for customers and users who are interested in buying a theme because they leave their feedback in the comments section, but are asked for a review while rating a product as well.
We are not aware of another example where customers are asked to write a review, without that being available to other customers to guide them while they are making purchase decisions.
Some authors are already making reviews available to their customers as screenshots on their product pages, which is kind of counter-intuitive and adds to the confusion.
+1 for making the reviews public, the user experience that they contain is usually helpful for others in deciding whether a product is suitable for their use or not.
+1 for adding the possibility to respond to a review. It’s nice to be able to say ‘thank you’ directly on a review, or if a review points to an issue with an item that needs the seller’s attention, it’s a more direct way to work out the issue with the user.
Today, received a 1 star with reason. I am happy!
The same without knowing the reason definitely hurts!
I think the system should have option to contact customer back when they rated our items too.
I sometime got low rating but those issues are mostly common and easy to be fixed but they just don’t know how…
When I tried to contact them to provide solutions, I always ended up with annoying because most customers don’t provide their contact channels.
Please consider to add this one too, Thanks