3558 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
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+10 more
KrownThemes says

LOL!! I have just received the most annoying rating of them all :D

3 Stars for:

Customer support: When search is used, the ticksy system loads too long and it sometimes doesn’t load the search results…

^ How is the above customer support?! :D

1789 posts Don't Worry, Be Happy
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  • Elite Author: Sold more than $75,000 on Envato Market
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+8 more
FinalDestiny says

looool. :D

1292 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
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+7 more
ImanGM says

LOL!! I have just received the most annoying rating of them all :D

3 Stars for:

Customer support: When search is used, the ticksy system loads too long and it sometimes doesn’t load the search results…
^ How is the above customer support?! :D

You should purchase something from Justin and rate it 3 stars to get revenge for this :D

509 posts
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  • Has sold $10,000+ on Envato Market
  • Won a competition
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+4 more
pixeful says

After Adding a Reason For Rating, I got less bad 1 star rating :)

3946 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
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+9 more
miseld says

This morning i’ve discovered “Mystery about 1 star rating” :)


Buyer rate my item 1 star:

Main reason: Bugs

Extra comments from the buyer:

When I open this in After Effects CC I get nothing but a blank white frame. It says I need install a plugin called “Effect”

Obviously he never heard for Element 3D plugin :(

That’s it, there is a lot of buyers who don’t know how to use our projects.

95 posts
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+6 more
DOTonPAPER says

Hi,

Any ETA when the rating will be made public and we will have the possibility to reply to it?

It doesn’t need any options for reporting the rating because I don’t know what reason, or “begging” a buyer for a higher rating and I will do anything for it.

7573 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

This morning i’ve discovered “Mystery about 1 star rating” :)


Buyer rate my item 1 star:

Main reason: Bugs

Extra comments from the buyer:

When I open this in After Effects CC I get nothing but a blank white frame. It says I need install a plugin called “Effect”

Obviously he never heard for Element 3D plugin :(

That’s it, there is a lot of buyers who don’t know how to use our projects.

not to forget that probably now thebuyer think envato sells broken products and he got scammed and lost his money.

104 posts
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  • Won a Most Wanted contest
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
+3 more
tips4design says

I just got a 1 star review from an user which probably hasn’t installed the script properly and didn’t request any support. The problem is that I see no way to contact the user in order to help him solve his problem, as all I see in the review is his username and there is no contact option on his user profile… http://codecanyon.net/user/clicking ?

19 posts
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+6 more
StareTactics says

Just received an email from a buyer after I answered a question she had about customizing the project.

The Email:
Thank you for the info. This is very helpful. I will give this project an very good rating and look for more of your templates.
The Review/Rating 2 Stars:
Main reason: Other Extra comments from the buyer: Reason for rating is ALL. This should be an option. This project has a lot of options and is easy to customize. The tutorial included is great. I had one question and the author got back to me right away and answered my question and even gave me a link to a tutorial for reference. Love the project. Will be looking for more from this author!
I contacted her to see if the rating was, as I assumed, a mistake and if she could change it. She ended up changing the rating to five stars and it now shows as five stars in my reviews, but she had trouble doing so: Her Response (excerpt):
...this is what I see. There are no stars. But when I click in different spots underneath “Rate this item”, the color of the comment box changes. Let me know if it shows fiver stars now. http://staretactics.com/imgsforothersites/random/image001.jpg

Is this normal? Maybe her connection was slow and was unable to download the star images?

btw, The option she thought should be included was the ability to remove all transitions from all shots in the project in one place.

103 posts
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+4 more
pixedelic says

I hate this kind of bad feedback (and I’ve already received it three times):

I was expecting more features from it

But the list of features of my products is available on the description page and on the demo site, so, actually, I receive a bad feedback because the purchaser didn’t read the description or visit the demo site before purchasing my product. I think this kind of review should be flagged somehow.

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