Awesome, it’s great you are displaying username, good decision!
It’s a great feature. However, maybe it’s better to make the reviews public. Buyers want to know where’s the low (or high) rating coming from. They need to see other buyers’ reviews, and author’s answer to these reviews.
It is worth pointing out that we don’t think the issue of malicious/false ratings will be gone altogether but letting buyers know that the author will see their username when leaving a review will reduce this problem and may help increase the 86% of ratings that are already 4 or 5 stars (or reduce the small % of 1,2 and 3 star ratings if your prefer to look at it that way).
Is not hard to “made up” some untrue reasons while giving 1 star ratings. (I’m referring to certain authors who purchase their competition items, rate low)
not having the flag option doesn’t mean the author who received the rating will not contact support to get the rate removed. Instead of having an easy way to be informed about the issue you let this on support back with weeks of waiting for first answer to request, back and forth message and verifications.
I belive that no one will write “dsfdrg” on the comment and rate it one star, because they will know that rating is visible to author… Anyway I can’t understand how anyone can rate an item 1 or two stars, it’s just wrong… We’ve purchased a lot of themes, images and so on, so far and gave 5 star rating to all of them, even some of them had bugs (it’s just normal, nothing is perfect..). Hope this new feature will stop all these malicious buyers..
Awesome! This is fantastic news!!!
- A minimum of characters in the reviews to 1, 2 and 3 stars. That helps to avoid reviews like “ha” and encourage the buyer to write a relevant review.
- Flagabble and removable reviews. If the buyer deliver a non relevant and agressive review, the review (and the rating) can be verified by the staff and deleted after analisys
very nice! Really great news!
I think this a major step in the right direction, especially since authors will be able to see the username of the buyer. Since the goal here is to cut down on malicious ratings, the only other thing we’d need to almost completely wipe out false ratings is to publicly display the buyers’ average rating on their profile page (the same way authors display the average rating for their items). This way, we’ll know which usernames are being used strictly to sabotage other authors and ban them from the marketplace.
The goal here isn’t so much to get feedback, since any author with a support forum or even looking at the comments can get more than enough feedback about the usability of their product. The issue with ratings is strictly validity and making sure each rating is legit and not just someone trying to give you a 1-star to try and devalue your product.