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joomfx says

@SurStudio

Silly me, I forgot that customers do not have a contact form :)

Yes man, as you can see in my post, the comments are a must, I am just trying to say that it will be very helpful if there are some options to communicate with those unhappy customers.

I speak from my point of view – I will always try to change the customers mind if he has given me a bad rating ;)

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SurStudio says

I am just trying to say that it will be very helpful if there are some options to communicate with those unhappy customers.

+1

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-ilove2design- says

great new feature :)

almost all of my 4 star rated templates became 4.5 stars :D

the only thing that makes me sad is to see 20 ratings with 5 stars and there is a single 1 star rating without a reason or complaint .

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justinfrench Envato team says

Collections in my profile affected, one of them going down, is it possible to fix?

Thanks, looking into it ASAP.

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justinfrench Envato team says

There is a preview “glitch” in Firefox on portfolio page:

Thanks, looking into it ASAP.

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CodingJack says

Of all my time here, this is by far one of the best site improvements ever made. Well done guys! :)

Speaking from my own results, as I theorized before, the majority of people who rate are people who are either extremely satisfied or extremely dissatisfied. And what’s left is the middle of the road. So personally I don’t think it’s a good idea to encourage ratings. Because all it’s going to do is attract 3 star ratings, which will bring down the majority of ratings, and be bad for business across the board.

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joomfx says

Of all my time here, this is by far one of the best site improvements ever made. Well done guys! :) Speaking from my own results, as I theorized before, the majority of people who rate are people who are either extremely satisfied or extremely dissatisfied. And what’s left is the middle of the road. So personally I don’t think it’s a good idea to encourage ratings. Because all it’s going to do is attract 3 star ratings, which will bring down the majority of ratings, and be bad for business across the board.

+1

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justinfrench Envato team says

Potential buyers will always focus on the bad ratings and the reasons why there could be a series of 1 star or 2 stars ratings. You should do like amazon : hide the ratings details by default and add an arrow to toggle/view the results. I think showing everything by default will do more harm than good right now.

This is really good feedback & insight, thank you. There are other authors that will disagree (always!), but I think it’s a reasonable suggestion that we hide the detail/breakdown away and show it on request until we’ve addressed the relevancy issues that are causing some of the low ratings.

No promises, but have made a note to review this after I’ve absorbed all the feedback, thanks.

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justinfrench Envato team says

1 & 2 stars, I think are always pretty much the same reasonings -
  • Don’t know WordPress, first time noobs
  • You did not answer their support request at a weekend
  • You do not answer their support request within 2 hours
  • You helped out for days on end, but then said you could offer no further help
  • They just did not read the frickin documentation
All grossly unfair reasons to be getting hit with 1 & 2 stars, so as mentioned above more work needed on this area.

Yep, those examples feel like unfair/irrelevant ratings, and that’s certainly shared by most authors.

The first steps we’re taking to address this are collecting a primary reason for the rating from the buyer, which will likely ship this week, and some research with both buyers and authors to get their perspective on what a relevant rating really is.

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justinfrench Envato team says

The e-mail prompt-to-rate it’s also active ?

Yep!

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