747 posts kontramax.com
    Has referred 200+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has collected 10+ items on Envato Market Nominated Community Superstar of the month
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Kontramax says

Collections in my profile affected, one of them going down, is it possible to fix?

260 posts Mad Dog
    Has referred 500+ members Has sold $750,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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mad_dog says

Yes, it would be great to see which customer rated 1-3 stars. Usually the most complaining ones getting more support and in return giving 1-2 stars.

1748 posts Don't Worry, Be Happy
    Has referred 200+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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FinalDestiny says

Such a long wait for this feature and in the end most of us are dissapointed. :D

Hopefully there will be corrections and comments on the 1/2 star ratings.

Also 6 or 3 months ratings should be shown on the item page, why use a rating that was given more than 6 months ago? Maybe the item was updated, changed, the bugs were fixed, etc.

126 posts I make pretty things.
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
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guuthemes says

Yes, it would be great to see which customer rated 1-3 stars. Usually the most complaining ones getting more support and in return giving 1-2 stars.

So sad, but so, so true!!!

1256 posts
    Has been part of the Envato Community for over 2 years Has referred 200+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has been a beta tester for an Envato feature
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Pricop says

Yes, it would be great to see which customer rated 1-3 stars. Usually the most complaining ones getting more support and in return giving 1-2 stars.

I totally subscribe to this, been in that situation many times.

117 posts
    Elite Author: Sold more than $75,000 on Envato Market Won a Most Wanted contest Won a competition Sells items exclusively on Envato Market
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Codestag says

There definitely needs to be an explanation provided for 1-2 star ratings, as well as the ability for us to answer.

For example, if a buyer poorly rates the item for a known bug, the author should be able to respond that this was a bug that has been fixed.

31 posts
    Has referred 100+ members Has sold $75,000+ on Envato Market and is now an Elite Author Elite Author: Sold more than $75,000 on Envato Market Had an item featured on Envato Market
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TopStudio says

Potential buyers will always focus on the bad ratings and the reasons why there could be a series of 1 star or 2 stars ratings. You should do like amazon : hide the ratings details by default and add an arrow to toggle/view the results. I think showing everything by default will do more harm than good right now.

126 posts I make pretty things.
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
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guuthemes says

1 & 2 stars, I think are always pretty much the same reasonings -

  • Don’t know WordPress, first time noobs
  • You did not answer their support request at a weekend
  • You do not answer their support request within 2 hours
  • You helped out for days on end, but then said you could offer no further help
  • They just did not read the frickin documentation

All grossly unfair reasons to be getting hit with 1 & 2 stars, so as mentioned above more work needed on this area.

281 posts
    Has been part of the Envato Community for over 3 years Has referred 1+ members Provided great contribution to our forums Has sold $5,000+ on Envato Market
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Endat says

This is excellent! Thanks for this, now my buyers can see why my app has 4 stars instead of 5:

5 stars – 22 ratings
4 stars – 8 ratings
3 stars – 2 ratings
2 stars – 0 ratings
1 star – 5 ratings (HAHAHAHAHAHA!!)

So any intelligent customer can see that the above is a good app who’s score was ruined by 5 angry customers (and people who bought the wrong thing without thinking).. I remember one user admitted to giving me 1 star because he didn’t like my answers to all his invasive questions about my personal life.

Maybe next step would be having a legitimate reason for low ratings.. stomp out those 1 stars ;)

1049 posts
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Sonicbyte says

Great, thanks !

The e-mail prompt-to-rate it’s also active ?

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