11 posts meigeeteam
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Sold between 250 000 and 1 000 000 dollars
MeigeeTeam says

Hi there, I want to request new feature like building teams here on themeforest. I mean I want to choose who are in my support team or code expert from other authors here and share some permissions for them: writing comments on my behalf (for example with a label “support staff”), seeing statement, ability to edit item desciption for all or some items, etc. What do you mean guys? Support staff? Have I any chance to see it here?

787 posts
  • Exclusive Author
  • India
  • Has been a member for 5-6 years
  • Beta Tester
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
laranz says

So many features are requested already 1000+ times.

1024 posts Best-dressed man at PressNomics 2013
  • Attended a Community Meetup
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Has attended an Envato Live event
  • Has been a member for 5-6 years
+5 more
Parallelus says
11 posts meigeeteam
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Sold between 250 000 and 1 000 000 dollars
MeigeeTeam says
612 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
ChapterThemes says

I think this won’t be a feature ever over here.

Because it’s a feature which holds almost an entire service to run a support service, too big.

Why don’t you just create your own support site? WordPress a couple of plugins and forum and you’re ready to go with all you asked for.

1716 posts Don't Worry, Be Happy
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
  • Most Wanted Bounty Winner
+2 more
FinalDestiny says

It’s not an entire service, it’s just a matter of letting certain users reply to your own theme comments. Nothing fancy, I don’t know how the permissions were coded, but it shouldn’t be ninja job to allow some more users to reply to our support tickets instead of just the author.

And the – to our own support site, we’d have to support 3 different areas with support(our own forum, TF and email) which is not that great.

612 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 10 000 and 50 000 dollars
ChapterThemes says

Well, it’s your own choice to do support at three different locations.

Simple marketing to make notice you only provide support through your own site, the comments or email.

But don’t get me wrong – such a feature would be nice i can imagine.

by
by
by
by
by
by