15 posts meigeeteam
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
MeigeeTeam
says

Hi there, I want to request new feature like building teams here on themeforest. I mean I want to choose who are in my support team or code expert from other authors here and share some permissions for them: writing comments on my behalf (for example with a label “support staff”), seeing statement, ability to edit item desciption for all or some items, etc. What do you mean guys? Support staff? Have I any chance to see it here?

821 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

So many features are requested already 1000+ times.

1088 posts Best-dressed man at PressNomics 2013
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+13 more
Parallelus
says
15 posts meigeeteam
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
MeigeeTeam
says
683 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
ChapterThemes
says

I think this won’t be a feature ever over here.

Because it’s a feature which holds almost an entire service to run a support service, too big.

Why don’t you just create your own support site? WordPress a couple of plugins and forum and you’re ready to go with all you asked for.

2047 posts Don't Worry, Be Happy
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+9 more
FinalDestiny
says

It’s not an entire service, it’s just a matter of letting certain users reply to your own theme comments. Nothing fancy, I don’t know how the permissions were coded, but it shouldn’t be ninja job to allow some more users to reply to our support tickets instead of just the author.

And the – to our own support site, we’d have to support 3 different areas with support(our own forum, TF and email) which is not that great.

683 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
ChapterThemes
says

Well, it’s your own choice to do support at three different locations.

Simple marketing to make notice you only provide support through your own site, the comments or email.

But don’t get me wrong – such a feature would be nice i can imagine.

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