538 posts uouapps
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uouapps says

Communicating with Buyers via multiple channels (comments, PMs / emails, tickets) is becoming quite annoying so I’m simply suggesting to add an option “make this comment private” so that authors/buyers can share credentials / contact details… without needing to send a PM

what do you think?

1877 posts YOU TOUCH IT YOU BUY IT
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FRESHFACE says

+1

For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

538 posts uouapps
  • Has been part of the Envato Community for over 1 year
  • Has referred 10+ members
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  • Has collected 100+ items on Envato Market
+3 more
uouapps says

+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

1877 posts YOU TOUCH IT YOU BUY IT
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
FRESHFACE says


+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

There is no TF integration, it’s just done in the same visual style. I was told by our programmer that it’s fairly easy to write it on your own. We are not sure if releasing something like that to the public would be easy because there would be a potential security risk in having it basically open source. That would mean we would have to spend extra time to cover a lot of angles that we don’t have to now. It would go from an easy project to a difficult one. We will think about it though :)

We also used to scrape all of our item comments. We had our own comments search system – until Envato would implement their own search engine. Now we have it so we no longer use it, thanks Envato! :)

538 posts uouapps
  • Has been part of the Envato Community for over 1 year
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+3 more
uouapps says



+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

There is no TF integration, it’s just done in the same visual style. I was told by our programmer that it’s fairly easy to write it on your own. We are not sure if releasing something like that to the public would be easy because there would be a potential security risk in having it basically open source. That would mean we would have to spend extra time to cover a lot of angles that we don’t have to now. It would go from an easy project to a difficult one. We will think about it though :)

We also used to scrape all of our item comments. We had our own comments search system – until Envato would implement their own search engine. Now we have it so we no longer use it, thanks Envato! :)

really sorry I just saw your answer, thank you very much for explanation

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