491 posts uouapps
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uouapps says

Communicating with Buyers via multiple channels (comments, PMs / emails, tickets) is becoming quite annoying so I’m simply suggesting to add an option “make this comment private” so that authors/buyers can share credentials / contact details… without needing to send a PM

what do you think?

1865 posts YOU TOUCH IT YOU BUY IT
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+1 more
FRESHFACE says

+1

For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

491 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says

+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

1865 posts YOU TOUCH IT YOU BUY IT
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users
  • Has been a member for 5-6 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
+1 more
FRESHFACE says


+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

There is no TF integration, it’s just done in the same visual style. I was told by our programmer that it’s fairly easy to write it on your own. We are not sure if releasing something like that to the public would be easy because there would be a potential security risk in having it basically open source. That would mean we would have to spend extra time to cover a lot of angles that we don’t have to now. It would go from an easy project to a difficult one. We will think about it though :)

We also used to scrape all of our item comments. We had our own comments search system – until Envato would implement their own search engine. Now we have it so we no longer use it, thanks Envato! :)

491 posts uouapps
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Jordan
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars
uouapps says



+1 For now, we are using our own system where the user fills the credentials here: http://support.freshface.net/login.php and then gets back to us with the generated private ticket ID in the comments. That ticket also self-destructs in a week or so for security reasons.

that’s really great, how did you integrate it to TF ? this would already solve the issues with getting access to a buyers credentials, if we would have this private option we can almost get rid of PMs in general

you should perhaps sell this system on codecanyon, it’s great Cheers UOU

There is no TF integration, it’s just done in the same visual style. I was told by our programmer that it’s fairly easy to write it on your own. We are not sure if releasing something like that to the public would be easy because there would be a potential security risk in having it basically open source. That would mean we would have to spend extra time to cover a lot of angles that we don’t have to now. It would go from an easy project to a difficult one. We will think about it though :)

We also used to scrape all of our item comments. We had our own comments search system – until Envato would implement their own search engine. Now we have it so we no longer use it, thanks Envato! :)

really sorry I just saw your answer, thank you very much for explanation

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