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VF says

Statistically there shouldn’t be a perfect 5.0 mean. It’s nigh impossible because one non-perfect rating undoes it. That is the definition of a perfect rating. Using a different average like mode or median is just a way to shift the data so you feel better about yourself. In reality nobody will have 5.0 in the long run and a 4.9 does nothing but indicate “practical” perfection.

+1 In Envato marketplaces, we are habituated to think nothing exists between 5.0 and 4.0 as if 4 star is a death and 5 is life. If we observe what is going on with other internet based markets, there is a wide range of performances between 4.0 and 5.0. It is the honest display.

As an author with 5 star ratings I too have no problems if it changes into 4 and half. With this approach, there is no gain as well as no loss except getting little more info which helps both buyers as well as authors. Leads to reduction of gamble.

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LCweb says

Very good news, thanks justin!
Only two suggestions:



Anyway, rule of thumb, if someone gives a 1-star rating on something, maybe they should have to state the reason in a written public comment.
Yep, that’s been requested a lot. The data we’re collecting will help us understand the primary reason for that rating — it may be that the 1-star ratings are misunderstandings, rather than truly relevant.

It would be good only if authors can reply or moderate the rating comments. Because most of the cool customers giving 1 star, do it for absurd reasons: no free customizations, complete misunderstanding of what the item could do, support waiting time bigger than 1 hour, competitors, etc
We must be able to reply and, in extreme cases, to flag them.

Ratings are forever?
IMHO the answer is simply: yes!

Rating is not only a mere statistical calculation but the judgment of the work you have done in months if not years! Has no sense to clean a part of these efforts.

PS: I’m seriously worried for my 5 star items :D

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XanderRock says

I would like to see something like “qualified to rate” for buyers as well. Something like stackoverflow maybe.

For example, a buyer can not downgrade the rate if he/she didn’t rate 10 items and can not give any rate if he/she didn’t purchase 10 items. That would force buyers to rate and learn basic things such as how to add a featured image.

And maybe something like if an item has 4 star you can only rate it with 5, 4 or 3. Because if 80 people rates an item with 5 stars and a buyer with lack of knowledge gives 1 star just something made him/her angry, it effects the item.

XanderRock

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Creattive says

For example, a buyer can not downgrade the rate if he/she didn’t rate 10 items and can not give any rate if he/she didn’t purchase 10 items. That would force buyers to rate and learn basic things such as how to add a featured image.

imo these are very bad suggestions as there are not many buyers with more than 10 purchases and we are already now having not enough ratings at our items. Let only people rate who have bought 10 items would let the number of given ratings decrease immensely.

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SurStudio says

It would be good only if authors can reply or moderate the rating comments. Because most of the cool customers giving 1 star, do it for absurd reasons: no free customizations, complete misunderstanding of what the item could do, support waiting time bigger than 1 hour, competitors, etc
We must be able to reply and, in extreme cases, to flag them.

“Cool” customers can give 2 stars too, or 3 or 4 for the exactly same reasons. Even more, you might ask to 5 star customers to write a review too.


Ratings are forever?
IMHO the answer is simply: yes! Rating is not only a mere statistical calculation but the judgment of the work you have done in months if not years! Has no sense to clean a part of these efforts.

If one of your script doesn’t work fine on the next scary Internet Explorer version on some new Microsoft device, then an angry customer might give you a bad rating. You fix the issue, and the script works fine from now on. So, why do you have to carry on all your life with Microsoft’s compatibility issues?

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SurStudio says

And maybe something like if an item has 4 star you can only rate it with 5, 4 or 3. Because if 80 people rates an item with 5 stars and a buyer with lack of knowledge gives 1 star just something made him/her angry, it effects the item.

+1 to logic arguments

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SurStudio says

It should be very hard to have a five star rating. That’s the whole point.

Really? That’s the point? If so, that’s ok, but this is the first time I read that. I’m not sure if that’s your personal opinion or if you have some insights.


A more granular star rating is more accurate. Just let that be motivation.

Accuracy is good. Clicking a star won’t be enough. The first post stated that Envato doesn’t really know what are the ratings about. So, if we want accuracy, lets get accuracy and customers must explain their ratings.

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LCweb says

If one of your script doesn’t work fine on the next scary Internet Explorer version on some new Microsoft device, then an angry customer might give you a bad rating. You fix the issue, and the script works fine from now on. So, why do you have to carry on all your life with Microsoft’s compatibility issues?

And what about good developers that spend tons of hours testing any aspect of their works in browsers? Remove ratings is simply not fair.
Is convenient only for authors having bad ratings in the first phase (that in most cases is == authors that haven’t done an optimized work)

Obviously there are bugs in any submitted script. But you may face also new bugs due to scripts update (WP 3.5 and jQuery 1.9 did a lot of troubles few months ago).

For this reason is fair to keep everything.

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FinalDestiny says

The problem is, we get bad ratings most of the time because the users expect the theme to fly, I just don’t get it, I have some 4 star ratings on html templates, they see the whole source code, I just don’t get it why they buy it and rate it 4. :D

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SurStudio says


If one of your script doesn’t work fine on the next scary Internet Explorer version on some new Microsoft device, then an angry customer might give you a bad rating. You fix the issue, and the script works fine from now on. So, why do you have to carry on all your life with Microsoft’s compatibility issues?

And what about good developers that spend tons of hours testing any aspect of their works in browsers? Remove ratings is simply not fair.
Is convenient only for authors having bad ratings in the first phase (that in most cases is == authors that haven’t done an optimized work)

Obviously there are bugs in any submitted script. But you may face bugs also for a script update (WP 3.5 and jQuery 1.9 did a lot of troubles few months ago).

For this reason is fair to keep everything.

Ok, we’re talking about the same thing, but we have different opinions. If one of your buyers installs some new WP release which brakes your plugin, then that customer might be angry and give you a bad rating. You fix the problem. But you still have to carry with the bad rating. It’s fine, I just don’t agree.

For this reason is fair to keep everything.

There are algorithms which drop old ratings, so the rating the customer sees, reflects the current state/quality of the product. Not an ancient and already solved issue.

And if you still want it, that’s fine, but force customers to explain their ratings, and let authors to reply.

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