3711 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
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+10 more
KrownThemes says

....as many satisfied buyers just forget to rate or are too lazy to figure out how to do it.

This is not necessary the truth. For instance, for one of my items, the number of ratings is smaller than the number of purchases, just because most of the people who bought it, came from outside codecanyon, payed with credit card or paypal and they do not have an Evato user account.

So if they don’t have an Envato account, they cannot rate or comment the items.

I also do that often when I buy clothes from the internet: I always like the “fast” way: buy something with my credit card, just enter the card details and that’s it….. without creating an account on each website from where I buy things.

This is totally false.. Even if they don’t deposit money, it is impossible to buy a file without an account. So absolutely all your buyers have accounts and can rate :)

1155 posts
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greenline says

ohh, my mistake, I just tried to buy something being logged-out and you are right, my stupid mistake …

536 posts
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justinfrench Envato team says

This is not necessary the truth. For instance, for one of my items, the number of ratings is smaller than the number of purchases, just because most of the people who bought it, came from outside codecanyon, payed with credit card or paypal and they do not have an Evato user account. So if they don’t have an Envato account, they cannot rate or comment the items.

Just a quick note here — it’s not possible to buy on any of our marketplaces without a user account, so all buyers are users that can rate an item, if they wish.

1155 posts
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greenline says
Just a quick note here — it’s not possible to buy on any of our marketplaces without a user account, so all buyers are users that can rate an item, if they wish.

yes….my mistake…mea culpa, I always thought they can, even without an account. Just found out this from another thread too :)

233 posts
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SurStudio says


So, as you see, a developer not only should be great knowing and overcoming all the current issues/bugs of products coming from multi-million dollars companies, but a great developer should be able to imagine their future bugs and/or future functionality drops. I disagree again. Anyway, do you think it will hurt anybody to force customers to explain their ratings? Although explaining a 5 star rating might not make much sense, what else could you say: -Works as advertised?

All the main assets that we use have a long beta-phase and explain all the changes, it’s up to you to test everything before or repair after. Anyway: different points of view :)

On the 5 stars I agree, has no sense ;)

One thing are the assets, I’m talking about multi bug browsers, WP updates, etc… You can do little about that, but you can still get punished. Who knows how is going to work the next Internet Explorer in the next Xbox?

Anyway, I was under the impression that you were a 5 stars author, and all the things you were saying about how a great developer should be, but seems like you’re not doing that ;)

About 11% of your sales got rated (and got an average of 4), about 22% of my sales got rated (and got an average of 5). So, that should mean something when it comes to item quality/support or pure ratings. Sorry to bring this up, I really don’t like to do it, but please don’t lecture me, at least about this subject :)

1056 posts It's in the pipeline!
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purethemes says

About 11% of your sales got rated (and got an average of 4), about 22% of my sales got rated (and got an average of 5). So, that should mean something when it comes to item quality/support or pure ratings. Sorry to bring this up, I really don’t like to do it, but please don’t lecture me, at least about this subject :)

Let’s talk when you’ll have 7k sales.

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SurStudio says


About 11% of your sales got rated (and got an average of 4), about 22% of my sales got rated (and got an average of 5). So, that should mean something when it comes to item quality/support or pure ratings. Sorry to bring this up, I really don’t like to do it, but please don’t lecture me, at least about this subject :)
Let’s talk when you’ll have 7k sales.

This thread is about ratings, so lets talk about ratings. If you want, you’re free to start a new thread :)

1056 posts It's in the pipeline!
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purethemes says



About 11% of your sales got rated (and got an average of 4), about 22% of my sales got rated (and got an average of 5). So, that should mean something when it comes to item quality/support or pure ratings. Sorry to bring this up, I really don’t like to do it, but please don’t lecture me, at least about this subject :)
Let’s talk when you’ll have 7k sales.
This thread is about ratings, so lets talk about ratings. If you want, you’re free to start a new thread :)

I just want to point out that it’s much harder to keep 5 stars rating when you have a lot of sales, especially if your items are popular and it’s happening fast. You’ll see when you will get to that moment.

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SurStudio says




About 11% of your sales got rated (and got an average of 4), about 22% of my sales got rated (and got an average of 5). So, that should mean something when it comes to item quality/support or pure ratings. Sorry to bring this up, I really don’t like to do it, but please don’t lecture me, at least about this subject :)
Let’s talk when you’ll have 7k sales.
This thread is about ratings, so lets talk about ratings. If you want, you’re free to start a new thread :)
I just want to point out that it’s much harder to keep 5 stars rating when you have a lot of sales, especially if your items are popular and it’s happening fast. You’ll see when you will get to that moment.

That’s fine. But I was talking about ratings per amount of sales. I don’t think my rating ratio will change. I’ve checked a couple of your themes, the rating ratio (ratings vs sales) is 10~11% no matter how many have times they have been sold.

877 posts
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LCweb says

@SurStudio: I’m not perfect, but a perfectionist. I was talking about the theory of the “good author”.
I’ve made more than a mistake in my author life but.. hey.. 7K sales in 14 months, being a one-man-band, it’s not a joke :D

Maybe your support partner made troubles with customers (as is happened to me on MediaGrid and GlobalGallery)? maybe you noticed too late a bug? maybe a caching plugin (like the hateful W3 cache) has blocked some dynamic code of your item? maybe the customer uses an horrible theme full of bugs?

As Purethemes said, is very (very very very very) hard to keep 5 stars on every item, specially if you have 40/50 sales per day and at least 60 support emails every day like me.
Just a couple of 1 star ratings and your score is ruined forever.

It’s all part of the game, for everyone. But is fair.

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