538 posts Themes and Graphics
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Bebel says

good to hear you guys are working on the rating system now. I think the proposed changes seem like a good start in the right direction.

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StudioEtude says

Needless to say, that the research on this issue should take place! But the real change in the pages needs to be done after the account for all the “pros” and “against” ... I believe that we need to introduce compulsory comments rating for the buyers, at least for AJ is important …. I think that the comments are more important than the “stars”. and of course thank you very much for what you listen to, and hear us, authors!

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JBlanks says

Yes I think customers should be required to specify why a negative rating is given – if they’re allowed the option of doing this at all. Why not give the option for positive ratings only – if customers don’t like the track they have the option of a) not buying it and b) not registering a positive rating.

This way individual sales cannot mar the future prospects of good tracks due to one person’s opinion.

I like the proposals being outlined in this thread. The current system is very flawed, and the ideas floated could yield immediate improvement across the site. Sooner they are implemented the better.

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egemenerd says

I had a new 1 star rating today and I don’t know why?... Perhaps he is having a bad day or his girlfriend left him today… Anyway this rating system is awesome… Please don’t change it :P:)

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GravityDept says

@ Justin French — Really glad to hear Envato is moving forward with this, and doing so incrementally (not waiting for one huge release). I’m really pleased that Envato is going to start sending reminders to buyers to rate items.

Here is a link to the feedback and mockups I posted a month ago on ratings: http://themeforest.net/forums/thread/im-not-happy-i-hate-the-rate-system/90284?page=5#749941

Two-way ratings Authors need to be able to receive feedback from buyers more than a simple star count. All users should be able to see who rated them, when, what value, and see written textual comments. Authors should have the ability to reply to written comments if a bug/issue was fixed.

Ideally, you could visit any user’s profile and see their rating history. This will help to identify “bad eggs” from legitimate buyers. Every user needs a “reputation score” like on eBay if we’re truly going to build a rating system the holds weight.

As a current 5 Star author I am completely in support of this change. More transparency is better for the entire marketplace. It’s not impossible to maintain a 5 star rating, and it’s fine that nobody has a perfect 5.0.

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chiccosinalo says

this is music to my ears. thank you.

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pezflash says

As a current 5 Star author I am completely in support of this change. More transparency is better for the entire marketplace. It’s not impossible to maintain a 5 star rating, and it’s fine that nobody has a perfect 5.0.

Same here. Completely agree.

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gbs says

How about adapting a rating system like three options: Positive, Neutral and Negative also? Because it’s difficult for buyer to rate and to understand the difference between 4 and 5 stars and so on, but they do know exactly if it’s OK, good enough, or it’s bad. Just my 2 cents.

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SurStudio says

It’s not impossible to maintain a 5 star rating

It’s not impossible, but it’ll be much harder, what’s the point of such thing anyway? It’s hard enough.


and it’s fine that nobody has a perfect 5.0.

Well, that’s a matter of personal opinion. It’s fine, is not fine… Who can say what is fine and what is not? What we can say is this: now is possible, later won’t be possible. The question is: Why would you remove the possibility to have a perfect 5.0? What’s the harm of the perfect 5.0?

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GravityDept says

@ SurStudio — It should be very hard to have a five star rating. That’s the whole point. Only authors who go above and beyond in quality and customer support deserve to be singled out. And it is not a flogging punishment to be downgraded to 4.5 stars. That might happen to me with the new rating scale. That’s okay. A more granular star rating is more accurate. Just let that be motivation.

Statistically there shouldn’t be a perfect 5.0 mean. It’s nigh impossible because one non-perfect rating undoes it. That is the definition of a perfect rating. Using a different average like mode or median is just a way to shift the data so you feel better about yourself. In reality nobody will have 5.0 in the long run and a 4.9 does nothing but indicate “practical” perfection.

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