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citychou says

Contact customer service, always let check the network, but I changed several network, cannot download, all is the error page. The themes url is http://themeforest.net/item/insignia-flexible-opencart-theme/5563201 Who can help me? Thanks.

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charlie4282 Moderator says

Click your profile name (top right of this page), click downloads and you will see all your purchases. Click the download button next to the file you bought

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citychou says

Click your profile name (top right of this page), click downloads and you will see all your purchases. Click the download button next to the file you bought
when i click “All files & documentation”, It’s show wrong.
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citychou says

Hi there, if I still could not down the item tomorrow, pls refund the money to me. Thank you!

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charlie4282 Moderator says

What do you mean it shows worn? When you click that download it will give you a zip file ( if it does not then that is far more likely your computer or security settings ). Unzip that file and within there will be the theme folder and help docs etc.

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jesshooper says

Hey citychou, if you’re still having trouble downloading the item you’ve purchased, please contact our Support team here: http://support.envato.com/index.php?/Tickets/Submit

If you include as much detail as possible in that ticket (a screenshot of the error message, the steps you took leading up to the problem, and any other information you think might help) they should be able to assist you.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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