8 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
vincentgentile says

I just purchased and downloaded the webpoint business theme, there doesn’t appear to be anything in the files…? I’m new to wordpress, am I missing something..?

4388 posts ThemeForest Reviewer
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+12 more
Ivor Envato team says
I just purchased and downloaded the webpoint business theme, there doesn’t appear to be anything in the files…? I’m new to wordpress, am I missing something..?

Hi vincentgentile please contact support.

8 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
vincentgentile says

Thank You….I already did that a little while ago.

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
LorenzoFaciane says

I’m having the same issue with a Themeforest purchase, how did you resolve the issue. I have contacted support but still no response yet.

2378 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

Hi – did you try re downloading the item again from your downloads area – I would try that first to make sure it wasn’t just an error downloading the first time.

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
LorenzoFaciane says

Hey, The item never appeared in my download section under My Account. Paypal verified the purchase instantly, but nothing ever showed up..

Is this common?

Thanks for the fast reply jonathan01.

283 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Sells items exclusively on Envato Market
+5 more
Kopyov says

I’m having the same issue with a Themeforest purchase, how did you resolve the issue. I have contacted support but still no response yet.

Are you sure you bought it? :) Because there is no any badges under your userpic.

40 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 500+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Wickedshot says
Are you sure you bought it? Because there is no any badges under your userpic.

Good Question :) Check your paypal account again and the download section.

1 post
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
Etnofoco says

I have the same problem. i have the confirmation of the purchase from paypal but there is nothing at all in the download section!!!

3503 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Hi Etnofoco,

That’s actually not what this thread is about (though it’s 2 years old).

Two things:

1. Are you sure you purchased the item from this specific account? As there is no buyer’s badge, it’s possible you purchased from a different account.

2. If you’re sure this is your only account, please contact support – there were some payment glitches the other day where Envato was not receiving payment confirmation from the payment gateway, which I think have been resolved, but there could be some potential residual issues. They’ll get it sorted out :)

See also: http://themeforest.net/forums/thread/update-on-payment-search-and-support-ticket-issues/84512?page=1

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by