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RubenBristian said
I am also curious about this .. It’s impossible to not see that a theme is not responsive before buying..I mean .. you saw it was responsive. Why didn’t you simply check if it was before buying? :-/
i’m sorry, but something’s missing here..
The problem is not with 1 buyer (according to op). If the theme isn’t responsive, it should’t be allowed to title using that word; just to help buyers not reach unwanted item. Not all buyers technically strong enough to check it (on a desktop) and many doesn’t have different devices to see the result, so at some point the item title and description plays a major role than preview.
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VF said
The problem is not with 1 buyer (according to op). If the theme isn’t responsive, it should’t be allowed to title using that word.
That’s true it is not allowed and we’re very strict with this. This is probably a mistake, please xstortionist contact support they will assign the ticket to Kailoon or me and we will re-check the item.
Thanks and sorry for any inconvenience.
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The Forest is very publisher centric, this is the real problem. As there is no real factual way to decide on say a WP theme… Refunds should be simple and not require an evidentiary hearing.
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There are lots of customer buying themes thinking the theme could do miracles, giving out refunds just because they don’t like the theme after they bought it is far from being fair. The way it is now is perfectly fine. If there is a bug or some error, envato will refund the buyer, otherwise no.
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ranchopietro said
The Forest is very publisher centric, this is the real problem. As there is no real factual way to decide on say a WP theme… Refunds should be simple and not require an evidentiary hearing.
I would agree with you if “real” physical goods would be sold here.
If you create a non evidentiary way to get a refund on virtual goods a lot of people would end up abusing this system by purchasing, downloading, requesting a refund and then using the theme anyway.
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Hi all!
As Ivor said, please report any and all concerns about items that may not be as advertised to support. We definitely want to know about it and take a look, but these kinds of issues are best dealt with when sent directly to support.
You can send me the ticket ID if needed via my profile page and I’ll ensure the right staff gets a look.
Thanks guys 
