No response from graphicriver support about my sent ticket for help

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GraphicArtist
says
I wrote in that message

Dear Supporting Manager,

I have sent a Ticket [#176456] But I have not any response yet.

I feel worry for That.

Message was

I have opted non-exclusive Author by mistake mouse click. But I do not interest on Non Exclusivity.

I want to stay on Exclusivity, So Please keep me stable on Exclusive Author.

Please help me as soon as possible.

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Rewroc
says
CreatingDrew said
There is a 30 day cool down period where you will remain exclusive, after which you simply re-instate yourself as exclusive and your account will go back to as it was before you pushed the button. :)

source: http://graphicriver.net/forums/thread/i-accidently-pushed-the-button-that-puts-off-my-exclusive-status/54281?page=1#495142

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GraphicArtist
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Thanks Rewroc

But, What would be Next 1 Month, Is it be Non Exclusive? That mean I was Exclusive, and again come back after 1 Month. Is it?

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Rewroc
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GraphicArtist said
Thanks Rewroc But, What would be Next 1 Month, Is it be Non Exclusive? That mean I was Exclusive, and again come back after 1 Month. Is it?
Joost said
I assume Naf_Naf is still receiving 50% during this ‘cooldown’ period – there’s still an exclusive mark on her profile too. Then, as soon as the cooldown ends and exlusivity drops, the button to opt back in should do so instantly, as Drew mentioned.

Looking at what Joost said, I think you’ll still receive 50% for 30 days from the time you opted out of it. After these 30 days as soon as you become non-exclusive, you will see the the button to instantly become exclusive again.

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Ivor
Envato team
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Hey @GraphicArtist you might wanna check in your spam folder. Brad already replied on december 16.

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raptour
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As some of the other members mentioned, there is a 30 day cool down period where you will remain exclusive. After that, simply opt-in again to exclusivity. As Drew mentioned in the other thread, this will re-instate yourself as exclusive and your account will go back to as it was before you pushed the button.
:)

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