3 posts
  • Has collected 1+ items on Envato Market
Lonniebright says

I downloaded a Magneto theme that had a back end issue, for one of my clients. I submitted a service request and have not received any correspondence or support. This issue has been outstanding for 2 days. Beware of doing business with this company, support is not prompt.

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says

First these sites are marketplace with many different authors, so its not one just one company its hundreds to thousands of different individuals/companies

second support isn’t required by authors, as you are purchasing items AS-IS. ( The majority of authors give amazing support though )

Last did you try contacting the author or did you try contacting Envatos support? Evnatos support won’t/can’t help you with specific item issue.

3 posts
  • Has collected 1+ items on Envato Market
Lonniebright says

Thanks for the heads up on the support issue.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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