3 posts
  • 1 Year of Membership
  • Collector Level 1
Lonniebright
says

I downloaded a Magneto theme that had a back end issue, for one of my clients. I submitted a service request and have not received any correspondence or support. This issue has been outstanding for 2 days. Beware of doing business with this company, support is not prompt.

3439 posts
  • Author Level 4
  • Collector Level 2
  • Community Superstar
  • United States
+2 more
organicbee
says

First these sites are marketplace with many different authors, so its not one just one company its hundreds to thousands of different individuals/companies

second support isn’t required by authors, as you are purchasing items AS-IS. ( The majority of authors give amazing support though )

Last did you try contacting the author or did you try contacting Envatos support? Evnatos support won’t/can’t help you with specific item issue.

3 posts
  • 1 Year of Membership
  • Collector Level 1
Lonniebright
says

Thanks for the heads up on the support issue.

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