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JOYSECA says

Hi, I already filled a ticket, try several times, during 2 days, contacted with the owner project (he doesn’t know, but at least he replied, now he is loosing a lot of money if people can not buy at your web his products or others). Paypal says is your problem, not theirs, and i’m not going to make a prepaid to loose my money if i don’nt get any of interest for me at your web. So if i don’t get any answer, i’ll go to buy anything else at other place.

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sevenspark Moderator says

Hi JOYSECA ,

Sorry to hear you’re having trouble. Business is going on here as usual (lots of sales) – so it seems like PayPal is working for most people. Perhaps there is something specific to your account that is preventing you from purchasing.

What does PayPal say the issue is? Or what error are you getting when you attempt to purchase? Knowing the specifics will help support diagnose the issue.

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JOYSECA says

It says since yesterday morning: “Este pago no se puede completar, y no se ha realizado el cargo a su cuenta. Póngase en contacto con el vendedor para obtener más información” This payment cannot be completed, and the charge has not been realized to his account. Get in touch with the seller to obtain more information. And i’m not the only one with this problem, maybe people buying is using prepay methods.

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Carmen says

Hi JOYSECA , there is currently an issue with PayPal for some of our users. This is not on our side and we are awaiting an update from PayPal. You can read more about this issue here.

However, if the problem you are experiencing is completely different, please wait for support to respond to your ticket. I hope this helps and I hope that your PayPal issues are resolved soon!

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hnsight_the says

Ha. Nice attitude, Themeforest support!

How many people do you think, have this problem and just don’t bother to mention it? I do, for one.

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jawadshuja95 says

i have a similer issue. when i click on sent payment button then paypal cancell my order and showing erorr that “my payment cannot sent to this merchant at this time.”

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KingDog Envato team says

Old thread :) Please open up a Support ticket for any payment issues. Please be as detailed as possible with your description and include any error messages you receive. Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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