54 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 1 year
+1 more
Odin_Design says

Hi! Today we received several comments on one of our items but we haven’t received the usual email notification. We also had a soft rejection, and a buyer told us that he sent us a profile message but we didn’t received an email either.
(We already checked our setting and our email notifications are turned on)
Is this happening to someone else? Is this an Envato error?
Thanks!

30 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Contributed a free file of the month
+3 more
dan_fisher says

Do you use Yahoo mail?

281 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Odin_Design!

Is this happening to someone else? Is this an Envato error?

No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.

I’ve removed your email address from the list and messages seem to be flowing freely again :grin:

Let me know if you have any other issues.

Christian

1328 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+8 more
Pricop says

[...]

I had issues with receiving emails on Yahoo as well, the support answer was that I should switch to gmail which isn’t a viable solution for me. I was able to receive emails from anyone else but Envato. I’m just wondering whether these issues were fixed or not… at the moment I’m receiving emails from time to time…

30 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Contributed a free file of the month
+3 more
dan_fisher says


[...]
I had issues with receiving emails on Yahoo as well, the support answer was that I should switch to gmail which isn’t a viable solution for me. I was able to receive emails from anyone else but Envato. I’m just wondering whether these issues were fixed or not… at the moment I’m receiving emails from time to time…

I had the same problems with Yahoo. I had to switch to Gmail couple month ago :(

667 posts SickFlyers.com
  • Has referred 1000+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+13 more
INDUSTRYKIDZ says

I have yahoo and Yep Haven’t Got any emails from envato when someone emails tru my portfolio!

1677 posts Envato Elite Author
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
Tean says

I am having the same problem since yesterday.

@MhW Can you check my email as well?

Thanks

175 posts
  • Located in Kosovo
  • Has sold $100+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
salihveseli says

I’m having the same problem here. I’m sure that someone will response my emails and lot of people told me that they’ve sent me message through my profile but there’s nothing on my email. I use Hotmail, if I change to Gmail, will that fix this problem ?!

Thanks.

54 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 1 year
+1 more
Odin_Design says

Hey Odin_Design!
Is this happening to someone else? Is this an Envato error?

No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.

I’ve removed your email address from the list and messages seem to be flowing freely again :grin:

Let me know if you have any other issues.

Christian

Thanks a lot Christian!! Now we are receiving the notifications again! :)

204 posts
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
+5 more
AbelLangbid says

same here.. no notification with new items or rejected items. even my Password Reset last 2months havn’t got anything, good thing i manage to figure out the lost password.

by
by
by
by
by
by