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Odin_Design
says

Hi! Today we received several comments on one of our items but we haven’t received the usual email notification. We also had a soft rejection, and a buyer told us that he sent us a profile message but we didn’t received an email either.
(We already checked our setting and our email notifications are turned on)
Is this happening to someone else? Is this an Envato error?
Thanks!

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dan_fisher
says

Do you use Yahoo mail?

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MhW
Envato team
says

Hey Odin_Design!

Is this happening to someone else? Is this an Envato error?

No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.

I’ve removed your email address from the list and messages seem to be flowing freely again :grin:

Let me know if you have any other issues.

Christian

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Pricop
says

[...]

I had issues with receiving emails on Yahoo as well, the support answer was that I should switch to gmail which isn’t a viable solution for me. I was able to receive emails from anyone else but Envato. I’m just wondering whether these issues were fixed or not… at the moment I’m receiving emails from time to time…

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dan_fisher
says


[...]
I had issues with receiving emails on Yahoo as well, the support answer was that I should switch to gmail which isn’t a viable solution for me. I was able to receive emails from anyone else but Envato. I’m just wondering whether these issues were fixed or not… at the moment I’m receiving emails from time to time…

I had the same problems with Yahoo. I had to switch to Gmail couple month ago :(

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INDUSTRYKIDZ
says

I have yahoo and Yep Haven’t Got any emails from envato when someone emails tru my portfolio!

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Tean
says

I am having the same problem since yesterday.

@MhW Can you check my email as well?

Thanks

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salihveseli
says

I’m having the same problem here. I’m sure that someone will response my emails and lot of people told me that they’ve sent me message through my profile but there’s nothing on my email. I use Hotmail, if I change to Gmail, will that fix this problem ?!

Thanks.

79 posts
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Odin_Design
says

Hey Odin_Design!
Is this happening to someone else? Is this an Envato error?

No worries! Unfortunately looks like your email address had ended up on our Mail App’s rejection list, this usually happens when you report one of our messages to you as spam, or, something a buyer sent you was detected as spam.

I’ve removed your email address from the list and messages seem to be flowing freely again :grin:

Let me know if you have any other issues.

Christian

Thanks a lot Christian!! Now we are receiving the notifications again! :)

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AbelLangbid
says

same here.. no notification with new items or rejected items. even my Password Reset last 2months havn’t got anything, good thing i manage to figure out the lost password.

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