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contrastblack Staff says

In light of the recent heartbleed exploit, we will be taking the opportunity to change all of our security credentials.

What this means is:

For a brief window of time each payment service will to be disabled, updated, then re-enabled. We aim to make this process as quick and painless as possible, however there will need to be a short downtime for each payment processor.

The windows for these outages are as follows:

[UPDATE] PayPal – 11:00am to 12:00pm AEST on Monday 16th June 2014.

[UPDATE] Payoneer – 11am-12pm AEST on Monday 19th May 2014

[UPDATE] Skrill (formerly known as Moneybookers) – 11am to 12pm AEST on Wednesday, 14th May 2014.

During these windows there will be a few minutes where no deposits or withdrawals will be available on accounts using these payment methods.

Need assistance?

If you happen to encounter issues or notice discrepancies with your deposits during this time, please be sure to refresh the page, and let us know via http://support.envato.com , and tweet your Ticket ID at @envato_support. A support officer will get back to you as soon as possible.

Please do not try repeating the deposit process multiple times during these specific windows of time, as it may result in duplicate payments.

Thank you for your patience and understanding.
2506 posts Community Officer
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contrastblack Staff says

[UPDATE] Please note that the PayPal date was moved from the May 6th to May 19th. The Payoneer date listed above is confirmed. Skrill/Moneybookers is still pending.

The initial post was updated with the most recent information.Thank you again for your co-operation and we apologize for any inconvenience.

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sj26 Dev says

[UPDATE] The window for Skrill/Moneybookers has been confirmed as 11am to 12pm AEST on Wednesday, 14th May 2014.

Again, the initial post has been edited to reflect the most recent information. Thanks!

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sj26 Dev says

[UPDATE] The Skrill/Moneybookers change has been completed successfully and we anticipate no problems. Please contact support if you encounter any problems during payment.

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sj26 Dev says

[UPDATE] Due to changes at PayPal’s end we are unable to proceed with our work as planned and have cancelled the outage window of 1pm to 2pm AEST today (Monday 19th May 2014). We’ll be investigating what happened and how to proceed before posting an updated window.

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sj26 Dev says

[UPDATE] The Payoneer change has been completed successfully and we anticipate no problems. Please contact support if you encounter any problems registering for withdrawal.

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contrastblack Staff says

Final window for the PayPal Maintenance has been confirmed for Monday, 9th June 11am-12pm AEST. The initial post was updated to reflect this.

Sorry for the confusion and thank you for your patience in this matter :-)

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contrastblack Staff says

[UPDATE] PayPal Maintenance had to be rescheduled for Monday the 16th of June at 11 a.m. AEST due to the public holiday on June 9.

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sj26 Dev says

[UPDATE] The PayPal change has been completed successfully and we anticipate no problems. Please contact support if you encounter any problems registering for withdrawal.

Thanks so much for your patience, this maintenance is now complete!

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