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Tasmaniacs
says

Hi Guys,

going around and around in circles trying to get some support for the Ambition Theme i purchased. Obox wont give me support without my transaction ID – Themeforest Statement is blank so no history of the transaction, yet when i go to the Ambition page it shows it as purchased and i have the PayPal receipt.

Does anyone know how to get tech support from obox another way?

Cheers,

SS

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charlie4282
Moderator
says

Although support is not mandatory for any theme I think your best bet is to email TF and envato and request a copy of your receipt and transaction ID from them if it is blank in your downloads section. Once you have that they will help you easily

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digitalimpact
says

Go to your downloads section here on ThemeForest and click Licence Certificate for the item you purchased:

You’ll get a text file with the purchase code – that’s what they’re asking for.

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ChapterThemes
says

I flagged your comment since it’s not nice naming names for these matters.

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digitalimpact
says

I flagged your comment since it’s not nice naming names for these matters.

I think you misunderstood the purpose of that flag button; the guy was only trying to get help on how to prove Obox that he’s a customer…

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ChapterThemes
says


I flagged your comment since it’s not nice naming names for these matters.
I think you misunderstood the purpose of that flag button; the guy was only trying to get help on how to prove Obox that he’s a customer…

I didn’t say it was intended in a bad way. I saw the title was changed to ‘lack of support’, and now it’s back to ‘Obox Lack of Support’.

Seeing a title saying ‘Obox Lack of Support’ doesn’t give a nice first impression of Obox though.

If you can’t get support through the comments or mailing the author there’s no point posting threads with such info.

Also i see theme names are also still in the message. Doesn’t seem right if you ask me.

Good luck with finding support though.

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Dzinc
says

Hi guys, in order to find a middle ground, I’ve changed the title to Obox Support. While it still addresses Tasmaniacs legitimate concern in how to go about receiving support for his item, it can also help fellow buyers who are browsing the forums, looking for additional assistance/help from this author.

For future reference, the appropriate support forum for the Ambition theme can be found here.

Or, you can interact directly with the author here. The link takes you to the theme’s Comments section, where you can also browse previous posts for additional information and/or troubleshooting. Thanks!

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obox
says

Hi Tasmanics,

Sorry we’ve only spotted this now. Could you fire us an email via the contact form and we’ll get you sorted. :)

- Gavin Obox

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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