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mbarekamsoftgfx says

3 Sale reversal In One dayy this is sooo baaad Guys :SSS

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UnknownDepths says

3 Sale reversal In One dayy this is sooo baaad Guys :SSS

Hmm. When you are notified about a sale reversal, is any information about which file(s) sold received the reversal? If you are supplied with information about the specific file(s) you received the sale reversal on, I believe it would be in your best interest to check your file and see if there are any updates that can be made to either the file(s) itself/themselves, or the description of the file(s). Something may not be working out the way your purchasers intended.

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hueyangdesigns says

Probalbly from same buyer?

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mbarekamsoftgfx says

Probalbly from same buyer?

Its From different files . i mean Sale reversal and about if it was the same buyer i hv o idea how to know that .

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mbarekamsoftgfx says


3 Sale reversal In One dayy this is sooo baaad Guys :SSS
Hmm. When you are notified about a sale reversal, is any information about which file(s) sold received the reversal? If you are supplied with information about the specific file(s) you received the sale reversal on, I believe it would be in your best interest to check your file and see if there are any updates that can be made to either the file(s) itself/themselves, or the description of the file(s). Something may not be working out the way your purchasers intended.

Fiiles and description are good Well organized Easy To edit i just want to know why it keeps happing to me :SS

45 posts Customer Experience Manager
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kdubdent Envato team says

Hi there,

These sales reversals are not as a result of a complaint about your item, they have been identified as unauthorised transactions.

Hopefully this post helps to explain more :)

Let me know if not!

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joiaco says

You will see that there was recently a long thread that has been locked on this subject. It seems that there are a few members who buy a bunch of items and then reverse their credits payment so they get the items free. These reversals seem to come mainly for mock-ups and actions, and they seem to happen in groups because whenever someone mentions one on the forum, several other ones are reported. i got one today too. You have to contact support if you want to find out anymore, but they say there is nothing they can do.

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joiaco says

Hi there,

These sales reversals are not as a result of a complaint about your item, they have been identified as unauthorised transactions.

Hopefully this post helps to explain more :)

Let me know if not!

Thanks for this explanation, it feels a bit better than stealing! ;)

19 posts
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mbarekamsoftgfx says

Hi there,

These sales reversals are not as a result of a complaint about your item, they have been identified as unauthorised transactions.

Hopefully this post helps to explain more :)

Let me know if not!

thanks you So Much about clarifying things :)

19 posts
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  • Has been part of the Envato Community for over 1 year
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mbarekamsoftgfx says

You will see that there was recently a long thread that has been locked on this subject. It seems that there are a few members who buy a bunch of items and then reverse their credits payment so they get the items free. These reversals seem to come mainly for mock-ups and actions, and they seem to happen in groups because whenever someone mentions one on the forum, several other ones are reported. i got one today too. You have to contact support if you want to find out anymore, but they say there is nothing they can do.

humm OkeYy so i hope to not get more sale reveaLsales anymore :) :impatient:

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