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natichan
says

Hi guys, Im sorry if I shouldnt write here, but not sure where to get help. I bought the One Up Wordpress theme installed it on server, and all is working, installed successfully but theres no theme pretty pictures all blank so when I try to upload new stuff I’m doing it like a blind person, don’t know what goes where. Please help if this is the way every theme gets installed or I just didn’t do something correctly? thanks a million!

clueless Natalia

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KingDog
Envato team
says

Hello Natalia :) Here is that item’s support tab – http://themeforest.net/item/oneup-one-page-parallax-retina-wordpress-theme/5901846/support

You’ll see that the author has their own support forum set up. I’m sure they’ll be happy to help you troubleshoot the Case of the Missing Images :)

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sevenspark
Moderator
says

Note that in general, the photos you see in a demo won’t be included in the download package (they’re part of the demo site, not part of the theme). Authors generally don’t have distribution rights for those image. I doubt you did anything wrong – this is the standard way of doing things.

Also, if you read on the product description under the “Credits” section, you’ll see this message:

Preview image/video assets are for demonstration purposes only and are not included in the download package.
http://themeforest.net/item/oneup-one-page-parallax-retina-wordpress-theme/5901846

Hope that helps :)

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natichan
says

wow, you guys are amazing, thank you for help! I looked at the support, would like to just ask the seller himself , but I guess youare right, these photos don’t come in package and I need to I guess again blindly guess where what goes:P will take me a while phew…

thank you so much for your help!

3 posts
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natichan
says

oh thanks! that may be helpful. I got used to now to looking where is what but it seems harder than I thought.

Another problem, I have updated a lot of things (text, photos etc) on wordpress and when I go and refresh the site how it looks liek – no changes have been applied :( I cleared history from browser from that time, no idea what should I do…help o masters of wordpress?

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