3749 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in Spain
  • Has sold $125,000+ on Envato Market
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pezflash says

Hi.
Along with a couple of friends we are building a Environment project based on Opencart. We have the shop almost done, and we are trying to integrate a good support client system. Basically we need a form/email/ticket system which should connect somehow with the OC Client&Sales Database. If we can integrate a live chat in the shop would be nice, but is not a must. Does anyone have a good advice about what to choose?

These are the current alternatives (as far as i’ve discovered):
a) Built an internal PHP system over Opencart framework. (Too expensive for us at the moment, i think)
b) Use ClickDesk [link removed] integrated extension (monthly plan)
c) Combine OC with SugarCRM (Extension: $99) and some integrated service as FreshDesk. (monthly plan)

Sounds like a difficult question, so i’ll appreciate any answer, even it just points me in a right direction. ;)

Best
Jesús
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3012 posts
  • Has sold $1+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
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TNL3542 says

hey check out this software.. it comes with a live chat system www.volusion.com

3749 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in Spain
  • Has sold $125,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
+9 more
pezflash says

Thanks TNL, but that’s a full ecommerce system. I would prefer to stick with OpenCart, just looking for a side-built client support system. ;)

3012 posts
  • Has sold $1+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+2 more
TNL3542 says

Thanks TNL, but that’s a full ecommerce system. I would prefer to stick with OpenCart, just looking for a side-built client support system. ;)

well good luck finding something :)

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  • Has been part of the Envato Community for over 1 year
jeremysanders says
It’s a rare combination to find a good customer support tool and ecommerce system. I have looked for it once, but couldn’t find a decent solution that suits my needs. Now i am using a separate customer support tool called: Casengo http://www.casengo.com

It’s easy to setup and to use. Worked for me!

Cheers, Jeremy

3749 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in Spain
  • Has sold $125,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
+9 more
pezflash says

Thanks Jeremy. We finally ended up using this extension. Is a nice tool, although it needs some tweaks to integrate in the shop, but works just fine and fitted our needs. The author also sell some components on CodeCanyon, just if someone here could be interested.

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